March 2024 by Phoebe
I'm so mad I have waited in all day and they haven't turned up,I could've gone out with my children but I couldn't as we had to wait in all day for them to collect some things just for them not to turn up. It is a great shop for furniture but it's bad for collecting it. They said they would come at 8am-5pm and as I've waited in all day they haven't arrived and their about to close soon.
September 2023 by Barbara Eldridge
I?m disgusted with BHF Dover. We booked a collection of two sofas, a dining room suite and a bed. Took both front doors off and waited, and waited, and waited. Late afternoon I phoned them to be told goods have already been collected!! I said no, they?re still here and the person I was speaking to insisted they had been collected. Eventually she said oh no, he came back to empty van and couldn?t get back to Deal because of an accident. A phone call To let us know would have been nice. The lovely furniture went to the tip as we were clearing the house. This morning they came to collect beds and a fridge freezer which was ok but the 6 bags of books Only 2 could be collected because that?s the limit!!! I?ve always supported BHF but no more.
August 2023 by Flower Power
very over priced!! I totally understand what thay raise money for and ect but when I went into this shop last week I was looking at a set of table and chairs so while I was standing there I looked online quickly to compare prices so I found the set online £50 cheaper online I could not understand why on earth this shop was asking the price on the tag when online was £50 cheaper, I didn?t say anything i just walked out and went else where, it?s a shame when the prices are more expensive in this shop then to actually buy the same thing online, when your in this shop just pull your phone out and look online as you could save money and I?m not the only person saying this as many other people who walk in this shop walk back out as the prices are sometimes double, I see £200 for a sofa with scuffs and stains on it, I remember many months ago I went in and there was a pair of wellies USED thay wanted £15 and the same ones was in shoe zone for £10 so just look around before buying here in a hurry
March 2023 by A P
My mum's bungalow was cleared today and the service was amazing. Great care was taken and nothing was left behind. I recommend Dover BHF clearance to everyone.
December 2022 by Johnbosco Nnaemeka
Yes they do have lovely stuffs, both most times the prices are so outrageous compared to a charity shop. Check well before buying
October 2022 by Jordan Flynn
Very helpful any queries I had wasn't too much hassle for the manager & lady behind the till will definitely be coming back for some more bits
July 2022 by Joseph Lev
Lots of furniture and household stuff at good prices.
July 2022 by flower B
i stopped going here a few years ago as the prices was so high and I went else where so the other week I thought il have a little look inside as I need a sofa and not having enough funds to buy new I thought this place might help and have something cheap so I went upstairs and I spotted table and chairs I thought I wonder how much thay are as I was interested so I say the price and I thought there might be a mix up with the price as it was so expensive so I got my phone out and looked on eBay and there was the same table and chairs on eBay I compared the prices and the heart foundation was Charging £10 more then what eBay wanted and the one on eBay was ((NEW)) so I thought il leave it so I went back down stairs and saw a lovely sofa I loved it and looked at the price and I moved on looking at others and I couldn?t find 1 sofa on my budget what I liked and worth the money as most of the stuff is so expensive I walked out in the end and thought we?ll them prices are so expensive I?m going to save and put the odds and buy a new sofa, my advice would be is before you buy from here have a little Google as some stuff is cheaper online, I understand this is charity based but everything this shop gets is ((FREE)) but thay charge the earth for everything and sadly I?m not the only one who says this
May 2022 by Debbie Mitchener
I bought online via eBay and drove from London to collect. Called on a Sunday to ask about collecting and Karen was really helpful. Asked for when collecting the next day and she could not be more helpful. Very happy with my purchase. The shop is filled with great looking furniture and would definitely buy from here again - just wish it was closer but a great excuse to visit Dover
November 2021 by paul verrill
No idea regarding long covid found them attitude of some of the staff to be uncaring what was odd was her saying they have to protect vulnerable staff, none were wearing masks. I am long covid but not infectous at all, i also had triple by pass last year so understand the risks , very disappointed and will go elsewhere
December 2020 by Kelly Gavigan
British heart
November 2020 by James Cash
Bought some Christmas lights from here last week, lady assured us they had been tested went to put them up a few days later to find they don't work. Edit : Have now been given a refund so I have increased stars
July 2020 by Georgie Ramsay
How dare you put a sign up regarding the non wearing of a mask and calling people a disgrace. How very hypocritical and judgemental of you. A charity, yet you show no respect for exempt people. Head Office have been informed and will be asking you to remove the sign. You are the disgrace, not the exempt people. Shame on you!
January 2019 by S Harvey
Real Pity. Made an appointment for collection of a bespoke bookcase/shelf unit that is to big to take now I'm moving. There are 3 x my house number in the road I live in so I really made a point of the house name, called 3 times on the day as well but no one came. Called again at 16:00 only to be told I wasn't in! I've 7 Terriers, no one comes anywhere near this house without my hearing! so they DIDN'T check the instructions, called at the first similar number they came to and then tried to say they'd come again another day! I work, spent all day today hanging around, damned if I'm giving up another day to people who can't be bothered to write down and/or read the directions properly
January 2018 by Sue Harvey
Real Pity. Made an appointment for collection of a bespoke bookcase/shelf unit that is to big to take now I'm moving. There are 3 x my house number in the road I live in so I really made a point of the house name, called 3 times on the day as well but no one came. Called again at 16:00 only to be told I wasn't in! I've 7 Terriers, no one comes anywhere near this house without my hearing! so they DIDN'T check the instructions, called at the first similar number they came to and then tried to say they'd come again another day! I work, spent all day today hanging around, damned if I'm giving up another day to people who can't be bothered to write down and/or read the directions properly
