October 2023 by Google user
Brilliant staff who were very friendly and helped us find everything we needed
August 2023 by Steph McCollum
Seems short staffed. However, the customer service is really good and always very friendly and informative. We have been looked after and always felt welcome.
August 2023 by Tackleberry 1978
Took my dog in for castration. He had to goto emergency vets 2 days later with complications. Never again using this place
July 2023 by Ellie Howard
Lovely staff everytime I visit, today I was served by Alex who was very friendly and very helpful. He gave me extra information including representing the company very well informing me of the benefits of the pets at home app and also helped me get my new collar out of the packaging so my puppy could wear it straight away!!
June 2023 by Sam McGauran
Clean, helpful welcoming (including with your pets/cat, dog on lead etc.Knowledgeable staff are friendly.
June 2023 by Laura Revell (Fraggle456)
Excellent store. Staff are very friendly and helpful.
June 2023 by Annette Innes
Staff very helpful and very knowledgeable on which products are best to use on your pets
June 2023 by Fran B
Good selection, helpful staff, slightly pricy but some bargains to be found. Online ordering to collect in store free is really handy. Groomers & vets upstairs (lift & stairs). Vets are really lovely. No personal experience of the groomers.
May 2023 by Peekaboo Pet Services Dover
Good selection, helpful staff, slightly pricy but some bargains to be found. Online ordering to collect in store free is really handy. Groomers & vets upstairs (lift & stairs). Vets are really lovely. No personal experience of the groomers.
April 2023 by Kim Woolsgrove
Really friendly staff that have given my Cat, a well deserved, VIP Status! I'm very impressed with the Store's prices and selection of cat toys!
March 2023 by Suzanna Mills
They cancelled my booking 3 times in one month. Originally meant for 3rd March eventually rescheduled for 24th then for 31st gets to today 27th, they cancel appointment again saying he is too aggressive to groom and will need to be sedated (never previously been mentioned) so I will need to change to their vets and reorganise an appointment when their vets and the groom room are available at the same time. So my dog has to be sedated because of their failures? If they?d of told me this before his original booking I would of gone elsewhere. I put naive trust into them and now my dog will be the one that suffers, I won?t be returning and if you care for your dogs well being I suggest you don?t either. This is my ?level 5 aggressive dog? by the way.
March 2023 by Catherine Hanson
They always cancel the 5pm slot. at Groom room Dover. it's terrible service.
got moved to 3.30 sat for a bath brush and blow dry was told will be 30 mins as there are 2 doing it.
my Labrador looks like he's been clipped!
has anyone else experienced this?
February 2023 by Charley Taylor
Twice now we?ve had our groom cancelled very last minute. The first time we made the journey over there. They then can?t accommodate us until end of March!
February 2023 by Derek Finch
For some people it is a good place to meet other people with pets but for me it's all about convenience sometimes but I do most of my food shopping online
February 2023 by Lesley-Ann Patience
Pleasant, knowledgeable and friendly staff. Prices are slightly higher than most pet shops but lots of choice of products.
