August 2023 by Lewis Hodgkinson
Hello right, so i ordered some **GLUTEN FREE** Cookies from your store through uber on Sunday evening, They turned up in almost the identical box to the gluten free alternatives... identical now i shouldnt have to recheck something i knew was gluten free when i ordered it.. 1..i never knew thefe was an alternative e.g(all butter) number 2..if the gluten free ones was out of stock then it should clearly specify on the receipt or they should not of put the same branded cookies and identical boxing (irresistible co op) only to eat 3 to feel unwell which then lead me to make sure they are gluten free!.. Only to find out they are all butter triple chocolate cookies instead.. with (FORTIFIED WHEAT FLOUR) as an ingredient & (BUTTER MILK)= 16%!!! so i then tried to call the store on the sunday at 11pm they had only just shut, so i rang the next day and a lady answered at the store ( folkestone central station) asked what happened, i then explained, she then went on to check the barcodes and the order itself.... she then asvised me it was a young mans mistake he is new& hasnt had very much training... he picked up the wrong ones. Now considering this has made me ill and set me back upto a week for something that was your colleagues mistake, ide like a full refund& also goodwill gesture because i think its absolutely shocking that people like me with intolerances because of my ibd... have to suffer because of someone elses mistake which hes getting paid money for working there so it should be at a higher standard, also which i had to pay extra money for as the free from range isnt cheap. I also ordered other items from the free from range and if he was doing his job properly it should not be hard to see/tell that i ordered from the FREE FROM range& he should be extra cautious in hand picking the right ones as this could of easily, hospitalised someone or even ever worse... i have to suffer for a week now atleast as i have a lactose intolerance from my IBD and i stick to a GLUTEN FREE DIET. Ide like this to be rectified & answered to with a reasonable answer as this is no game!Thankyou.Lewis adam hodgkinson
May 2023 by Max Raymond
There was no soft plastic recycling bin in this store. I asked and they said they don't have one. Very disappointing. Please ammend this to be like other outlets. And I will gladly remove this review. Regards.
April 2023 by M M (Sunlover)
Great little Co-Op. Has lots of different things including a hot food cabinet, ice creams, wine/beer. Always busy.
September 2022 by Mason Richardson
Mason Richardson 20th aug 2022
September 2022 by J'net Stapleton
Ordered for delivery through Deliveroo. So QUICK! Under 20 minutes from ordering to receiving my delivery. Extremely pleased!
April 2022 by Priscilla ?Pru? Fox
Really friendly staff. My husband is totally blind and are are always helpful and friendly
October 2021 by George Temerel
Very convenient situated, close to town centre and railway station. Clean, well organised shop, could be crowded sometimes, but not excessive. Pleasant and helpful staff.
October 2021 by Carmem Silva
Today my husband was completely humiliated and asshamed by one of this store staff. He called him thief. Now my husband who is diabetics is sick and i can not to do anything to help him but cry. He went to buy fresh bread while i was preparing our breakfast and now we are destroyed.
July 2021 by Kelly Gavigan
Co-op food - folkestone
May 2021 by catmushroom101
Brought a meal deal from here it was nice but the shop is quite small
December 2020 by zach Leatham
Walked 10 minutes and arrived at the co op at 10:40 when the shop is meant to shut at 11 and was greeted by a member of staff frantically waving me away from the doors telling me the store is now closed. 20 minutes early!
October 2020 by marlene womack
This is a small shop but you can usually find just what you need. The staff are very friendly and helpful. It is near Folkestone Central and the bus stops outside. One can get coffee to go and there are newspapers on sale.
September 2019 by Chris Allen
A decent selection for a small store. Nice friendly staff whenever I have been in there.
September 2019 by Sue Anderson
Handy shop close to the train station. Friendly helpful staff.
September 2018 by Azkan
How lovely place it is....I love the staff, really friendly and helpful... I like the store
