April 2023 by Simon Uden
Great service from the members in the office, Extremely friendly and a very warm welcome on arrival. Even though they were busy they still took the time to ensure i was satisfied with the service. They are an asset to your business.
March 2023 by Pier Ashley Mason
BEWARE!! BEWARE!! BEWARE!!
My 19 Yr old daughter took her car in for a service, tyres, tracking and MOT. They tried charging her an extra £737 (shock absorbers and mounts). They started stripping the car down which panicked her into paying the extra. Thankfully, she wasn't able to get more credit. When she arrived to collect the car she was told they had lost a wheel nut so she was left waiting until the new one arrived. Whilst driving home the car was making such a terrible sound she had to pull over and call out the AA recovery, who said the exhaust had been tampered with and would need to be fixed. We took the car to Ashford MOT centre the next day where they passed it without issue.
Horrendous people trying to take advantage of the naive!
I have written to head office but had no response.
March 2023 by Niccy Kemp
Absolutely disgusted to be passing this evening and hearing a man from inside shouting at someone that they are a c**t and telling them to get out. Whether that was at a customer or an employee or a colleague that is absolutely not acceptable. Would never go here purely because of that. Vile
February 2023 by Anne Murphy
I booked my car in for an MOT. The customer service was excellent and everything was explained for me, prices quoted and the work carried out for me. Andy and Jody were so professional, communicative, reassuring and friendly. Thank you ??Service: General repairs & maintenance
February 2023 by L Harriman
Andy and Jonathan were fantastic in my hour of need. Cannot fault them, or their colleagues. I could have been waiting hours for the AA. They got me started and diagnosed the problem within minutes - and got me on my way for a reasonable price. Thank you one and all.
February 2023 by Martyn Jones
Free tyre check on my Astra. Most excellent customer service. No issues with tread luckily, will definitely return.Service: Tires
February 2023 by R Gray
They get the job done but also the friendliest garage I?ve been to in 20 years of driving.
January 2023 by Shelby Burford
Absolutely disgusted with Halfords? auto centre folkestone, i have had many tires from them which never last, ive had a slow puncture a while after only having the tire a few months, i phoned up and was told bring it in monday for a repair i asked to book in but was told its walk in only. Monday come im at the door as soon as they open and refused because i had No appointment I explained i was told prior that it was walk ins and the rude women on the phone just continuously repeated they was busy, i asked if she could take 5 minutes to have the tire looked at and guaranteed it could be fixed and i will book in for another day as i cannot be without a car too long but she was rude and refused to help me at all. Absolutely disgusting
December 2022 by Oliver Fowls
This was probably the first time I've been to a garage where the person manning the front desk was cheerful and engaging. The whole interaction was a pleasure from start to finish!
October 2022 by Christain Longe
This is a lovely place to be to get your new bicycles.The staff is cool. The only challenge is to try to eat and drink moderately cos no toilet in there except you use the nearby restaurants.Get your bicycle from Halfords.The picture is my new bicycle.The picture shown was taken in my house.
October 2022 by Tom Couch
After having a great experince with Halfords motor shop yesterday where they saw a screw in one of my tyres I have had the same customer experience at the autocentre. Go and see Jody who will warmly welcome you and guide you through what you need and require. The tyre was fixed in good time and my invoice also showed me when my service and mot is due which is a good reminder as I need a service. I will be back there for my service.
August 2022 by Julian Nicklin
AirCon refill done. Easy and helpful, price charged as advertised. Only thing was booked in at 11am but wasn't ready till 2pm, which is an hour over the estimated time.
August 2022 by Emily Baines
Excellent service from all the team in Folkestone. Special thanks to Jody who is always very helpful and friendly and for Chris who explained everything so well about the work my car needed. He was extremely knowledgable and friendly. Thank you!
August 2022 by Kane Morris
I paid for a Major Service and MOT. The car was dropped off and kept for three days due to how busy the garage was. They found two areas for concern and didn't contact me to see if I would pay for the repair or even contact me to tell me the car had passed its MOT and was ready for collection. I also do not believe all 77 checks were performed. I am now having to use another Halfords garage from a different location because I do not trust the Folkestone one is professional enough.Services: Brake service & repair
August 2022 by Claire Paine
Excellent car passed mot and car was serviced. All staff members were very helpful.Services: General repairs & maintenance
