November 2023 by Jules Thomas
Should have wrote to customers to inform us of closure, nearest open branch Canterbury. Just not good enough HSBC and no the mini bank in the council offices is not sufficient.
October 2023 by Katherine Read
Visited the branch today with my two children and Graham was so very helpful. Really friendly and helped my children with what they needed
June 2023 by Shane Dowling
Lost my card in the atm machine in their branch. The staff were unhelpful and snarky to my situation, saying I should use the Lloyds atms across the way, if I didn?t trust their machines. The only bit of helpful advice that I got from them.
May 2023 by Paul Groves
The service at the bank, in my experience, is good, if you can get it. The only problem is that they are not open normal banking hours any more.Their opening times are 09:30 to 15:30, this is only convenient for the unemployed and retired.For those of us that work full time jobs it is impossible to get in person service without taking time off.This is my reason for the lower rating.
September 2022 by Fergus Presswell
TEMPORARY closure until 3/10/22
February 2022 by Iain G
Lovely local branch, with a staffed counter
August 2021 by Anubis Gould
Avoid at all costs. It is a shamethere is not minus -5 star to award.Worst possible extremely unfriendly service.
August 2021 by Tanja Schmidt
Fantastic service for not common requests such as foreign currency withdraw. Thanks!
July 2020 by Ryan O'Hagan
Awful experience. Most banks have people to greet you and offer assistance. HSBC Folkestone don't do this. I thought customer service was awful. If you value service bank at a different place.
August 2019 by Ryan Parrish
Awful experience. Most banks have people to greet you and offer assistance. HSBC Folkestone don't do this. I thought customer service was awful. If you value service bank at a different place.
May 2019 by john tyson
Xlent since joining no problem j tyson
July 2017 by Kumakla Obmil
I think HSBC is the one of the best bank. In terms of management, financial work,advice,etc
Recently I opened my bank account from folkestone HSBC branch.the staff were really professional and friendly.
Specially thank you very much MRS LEANDRA KEARNS for your help full advice.
July 2016 by Dom ?Faervik 1? D
As much as I,m sure the service is satisfactory in the local branch, the telephone support or customer relations are diabolical.Avoid at all costs if you do not want to here cheesy elevator music from an Indian call centre for over an 1 1/2 in my case.I was and am still calling from abroad on an urgent matter , I am still on hold & it seems to be never ending .It is a shame there is not less than 1 star to award :(
November 2015 by David D
As much as I,m sure the service is satisfactory in the local branch, the telephone support or customer relations are diabolical.
Avoid at all costs if you do not want to here cheesy elevator music from an Indian call centre for over an 1 1/2 in my case.
I was and am still calling from abroad on an urgent matter , I am still on hold & it seems to be never ending .
It is a shame there is not less than 1 star to award :(
