July 2021 by Lana Paul
Horrific, Idiotic Bank Manager and Staff...Never ever will I sit foot in this branch in the future. Rude, awful, disgusting in every way possible. Wow staff have absolutely No concept of customer service, sUcks, absolutely pathetic and definitely Not a happy bunch:( most horrible Experience ever...Folkestone Branch.
May 2021 by Neil Walker
Nothing against the staff, but 10-3. 3 days a week. You closed Romney and Hythe branch. Now you 1/2 closed Folkestone. Come on Natwest. Remember the people you're stepping on.
December 2020 by Chris Street
Staff have no concept of customer service. With the current pandemic they have closed the front doors. Absolutely no explanation of what they expect you to do so once another customer came out i assumed i could go in. I was shouted atand spoken to like a naughty child
December 2020 by Joop Jump
Slowest bank in town, expect to stand outside for 20-30 mins every time waiting.
October 2020 by Stephanie Allen
Staff are lovely an helpful but opening hours are terrible. What happened to SatWest? opening hours are only when most people are at work - 10-3pm!
October 2020 by jessica mills
Always busy, never enough staff, you get passed from pillar to post because no one really wants to help you. Much like their telephone customer service - hopeless.
September 2018 by Janet Hobbs
Went to this bank today to pay some money in. The queue was nearly to the front door, the machines were not working and there was only two cashiers. I was not the only customer to walk out. I find it amazing that having closed down three other local branches this branch has staff shortages and is no longer willing to do half the things that I expect a bank to do. I for one will be closing the account and going elsewhere for my banking.
June 2018 by Michael Blower
All done by machine, too few staff, extra long waiting, progress? No disaster!
May 2018 by Kostas FullyWound
Your staff mostly "accommodating" which i suppose is worth one star on the right day, However did you know you average 34.5 hours OPEN per week in 2018 (yes i factored bank holidays for you) Theres 168h in a week. Thats 20.5%.
Statistics show the average person works 49h per week thats just over 29% and you have staff rotations right? we don't expect all of you to be working at all times!. Maybe consider opening past 4pm? (1pm Saturday) and you don't open till 9:30am. (10am Wednesday!)...
Maybe now is not the right time to ask but can i have a loan?
January 2018 by Margaret Knowles
The whole style of the bank is tired and shabby. I think that the poor environment is detrimental to the staff's attitude to their work and the customers. I have had some very good service there but also quite appalling service. When I lived in the suburbs of London my local NatWest was always winning rosettes for its efficiency and good service! What a come down.........
December 2017 by Captain Fat Fuck
You'd think because of New Romney, Hythe and Cheriton Branch closures this bank would provide extra services... But no.
It's horrendously understaffed. The machines that help you from queuing DON'T work and no one is there to help you. Queuing can sometimes take up to 10 minutes plus! Service is so generic and non-helpful 'I've travelled 10 miles to get to the bank, can you help me'? The answer is 'no'
