March 2024 by Lizzie Ridgway
I was disappointed with the service I recieved in this store today. I went in requesting the price of a rerhodium plating and a polish and to have my finger sized in preparation for my wedding ring and I was questioned about where I was getting my ring. In hindsite it wasn't really the servers business. When I said I was getting it made by a private jeweller online he made a comment 'that's why high street jewellers are going out of business.' I then found myself feeling like I needed to defend myself and placate him. It was almost like how dare I come in to get my finger sized if I'm not getting the ring from them. In all honesty I find their prices really high and my engagement ring is a particular shape so it needs a specially shaped wedding ring to fit comfortably next to it. There were then comments about my engagement ring being too big and how he wouldn't have sold me an engagement ring so big 'it will fall off' he said. I've had this ring for nearly 5 years and it hasn't fallen off once. The service was not warm and friendly but judgemental and condescending. I'm afraid I won't be going back.
April 2023 by Gardenroom 64
Excellent for 30 yrs. a Jewel in this town.
October 2022 by Paul Penny
Dublcheck Cleaning Services EAST KENT visited here. Very knowledgeable and helpful staff. Happy to recommend
October 2022 by Nick Dent
Best place in town, friendly and always helpfull
October 2022 by Debbie Thorogood
Beautiful jewellery. Good old fashioned customer service. Thank you
October 2021 by Liz Talbot
Excellent service, knowledgeable staff
October 2021 by Brendan Walsh
Oclee & son ltd
October 2020 by Sonja Woolford
Nice friendly staff very helpful in this currant situation of covid. Ppe in shop only two people in at a time, but you're have 100% of salespersons attention. Very impressive and staff go the extra mile to help. Highly recommend.
October 2019 by marlene womack
Oclee and Son Ltd is an old fashioned store.I enjoy looking around the displays and there is certainly a high quality of jewelry and gift items. Some people may find it expensive but you can usually find just the right gift or something special for yourself. They do repairs and are happy to replace watch batteries. I have always found the staff friendly and helpful.
October 2019 by Gary Wright
Very friendly and very helpful
October 2018 by Jake Austin
Went in with a simple enquiry, and while the staff were very knowledgeable their customer service skills left a lot to be desired. Rude and spoke in a condescending manner that clearly judged us behind their veneer of kindness and fake smiles. Parter was left in tears.You can be the foremost expert in your field, but that doesn't excuse a lack of basic compassion and social skills.
October 2017 by Lionel Richie
Brilliant :)
