February 2024 by Josh
Had a parcel be attempted delivery but wasn't home. Left not saying would redeliver next day. Made sure I was in all day but no delivery.Every time I went to go here to collect it was shut.Parcel is only held for a couple weeks before they return to sender or keep it for themselves is there is no return address.Useless opening times
January 2024 by Visual Line Ltd
Never open
November 2023 by BLK.PNTHR
Absolute useless lazy bunch of liars! They say they're going to deliver, then they straight up lie to you and say delivery was attempted when you've been waiting all day for them. If they came then where is the missed delivery slip? Then you go to the office at a stupid time because they're only open 2 hours to collect your parcel seeing as they can't do their jobs just for the woman at the desk to rudely tell you that it is out for redelivery automatically when the tracking information does not state this! I even rang customer service who told me I can go and collect my parcel. Just give me my stuff how hard is it???
October 2023 by Jen
This place is an absolute joke. It's always closed, it's a weekday and it's closed! They have lost my parcel and there is no way to contact them by phone or online. So I was going to pop in there today.... But of course it's closed as usual, what is the point in this place?
October 2023 by AlexAndGennie
Not helpful at all that this post office is only open for 2 hours in the morning. What if you need to collect a parcel but can't get there for 10am? So stupid
August 2023 by RPM
The office is basically closed now. With no option for people who work or drop kids off at nursery to get there
July 2023 by Marika Wilson
Not open. Website info incorrect and found sign with opening times of 8am to 10am. (not convenient for most people I would presume!)
January 2023 by Me Again
Had the great misfortune of having to go to main branch to drop of my business mail, as Dover road branch closed (normal working day 29th Dec so not a clue why, and had closed previous day 28th, at 12 - instead of normal 5pm)I made the mistake of assuming, as it was a normal day, normal opening hours would apply, silly me for such a thought.Staff member more intent of arguing instead of trying to help (some of mail had yesterdays paid labels on them, and this led to his whole world near collapsing, "l can't accept it as yesterdays"). Explained you do when you have been on strike (so it is possible)But l was met with uncooperative argumentative attitude.IT IS A GREAT SHAME SUCH AN OLD FINE INSTITUTION SEEMS INTENT ON DESTROYING IT SELF - they don't seem to realise there are now numerous couriers out there now, but some members (not all) seem to be on self destruct.
December 2022 by Jonathan Baker
Customer service is rude and obstructive during the very limited hours they are present. Like stepping into the 1970?s. Delivery service no better, we get post for random addresses and have to rely on others dropping our mail round. This ?company? would not exist if it actually had to survive in the real world without government support. Awful.
December 2022 by Claire Beaumont
For the second time despite being advertised as open you were closed!!!! How are we meant to pick up our parcels if you are NEVER open!!!!!
November 2022 by Gary Ebeling
Getting fed up of having to hunt down parcels and mail when its literally their job to deliver. How my latest parcel was delivered to the wrong address with a completely different signature is beyond me. Ringing the sorting office is an impossible task as well. Rang all day with not one pick up. Carry on like this and public support for your strike will wane very quickly as its obvious change is needed and quickly.
November 2022 by christine wellard
States open 4 to 7 fridays at folkestone .but was closed didnt give me time to get to door and are flowers
November 2022 by jason dowsett
Useless closes at 12 on a sat and Monday so doesn?t give you much chance to collect anything.also postman are useless don?t knock or ring bell on sat as there in too much of a rush to get home.not good
September 2022 by --
They refuse to give receipts when royal mail policy stipulates they are required to if asked.
August 2022 by Sonia Pace
Friendly staff member when going to collect a missed parcel. Efficient to say the least
