June 2022 by Matt Terrell
Updated since going into the store.Don?t order online, go into the store and speak to Rob. Extremely helpful.The review below if for the online head office team:Absolute joke. Just avoid.They cancelled my order 1 day before the delivery citing 1 set of tiles were out of stock, even tho I ordered three weeks ago.The other tiles ordered (completely different style and in stock) were not delivered as they can?t ?part deliver?.So basically I gave this company £500+ to do nothing. They didn?t even deliver the tiles they had in stock. No advanced warning. Now I need to source new tiles very quickly.I?d say you lost a customer, but I don?t think I qualify as one as you couldn?t even offer me a single tile!Absolute joke of a company.
April 2022 by Jumbo
Great selection of tiles. Very friendly and helpful staff. A+
November 2021 by Kim Carter
Friendly staff, very knowledgeable, great service. Thanks Andy
October 2021 by S Richards
Absolutely fantastic service from the team at Topps Tiles in Folkestone. Staff were helpful, polite and happy to offer up suggestions regarding my purchase. Will definitely be back! ?
October 2021 by Susan Reilly
Was in Topps a few days ago. I've been in several times over the last couple of months hoping to get tiles for my new bathroom, I was first met by dave the store manager who's knowledge about on trend looks was fantastic, I took samples away that day to see what would work in my new bathroom, upon my second visit I returned my samples with a young man called Dan, I was unsure on what I wanted and worked for me so Dan lead me to the tile my home app which is fantastic, I sat at home on the website using the app and found that regal grey was the tile for me after having the discussion with Dan in store at the display. On my third visit I met Andy and Jess who were both very helpful in placing my order and getting a delivery sorted, both were amazing, my tiles were delivered on time with no issues, All in all a Topp ( excuse the pun) experience will definitely be coming back for my kitchen in the new year
October 2021 by Elaine Jones
Efficient service with very helpful and informative staff, staff member Dan was able to direct me to the correct products necessary to do a perfect job in my bathroom and kitchen. Will definitely be back, highly recommend.
October 2021 by Katie Jones
Visited your Folkestone branch a few days ago staff were very helpful and informative, managed to find the perfect products for bathroom and kitchen. Will definitely be back, highly recommend.
October 2021 by Robert cockrill
Excellent service, friendly and helpful. Daniel made finding the right product at the right price easy, and gave us confidence in what we where buying.
October 2021 by Stacie Masters
Very friendly, helpful staff. Got exactly what I needed and would recommend.
March 2021 by The Fix-It Folkes
I have been using this store since moving to Folkestone and now going self employed I'm popping in a little more regularly. From the first time I used them I was VERY impressed!!! The customer service is excellent, the knowledge of all the staff is second to none. The guys and girls here go above and beyond to assist and share what they can. Its wonderful knowing the support and knowledge is there when you need to plan a job.keep up the great work guys and THANK YOU!!!
March 2021 by Dawn Barrass
Ordered the tiles last week, just delivered, excellent service throughout the whole process. Helpful and friendly team, made this as easy as possible.
May 2019 by Lawrence Bowden
I'm not usually one to leave public reviews but the fantastic level of service received by Daniel and Dave compels me to thank them publicly. Big thanks to Daniel for taking the time to explain what we needed for our bathroom project and to show us on the computer what it would look like and thank you to Dave for taking the time to rectify a small problem with the payment (our fault). Also worth mentioning the delivery, Dave called the day before and gave a specific time when the delivery would be made an it arrived on time. Great service.
March 2019 by Bethany Grainger
Had a member of staff by the name of Steven Harris sort me out. Thank you very much, was very helpful and will be sure to shop again â?º
December 2018 by loui wightman
Fantastic staff run very efficiently by Dean .. thanks for a great service
January 2018 by stuart Lee
Helpful staff
