January 2024 by J P
The place has everything but on the flip of that it?s so vast. The disabled spaces are one end of the car park and the tills are right up the other end. You can?t ever just ?nip in? for something without having to do a marathon.B&Q please consider opening one of your tills at the gardening end please. It would make life so much easier for those of us that struggle. Your place is SO vast. And today there were four members of staff just chatting around the self service tills. Please have a rethink. It?s almost to the point of being unfair.
January 2024 by anthony Drury
Not all ways the cheapest. But as most DIY thing you will need.
December 2023 by John Cusick
Horrible store, went around in circles trying to get wood cut then a drill. Staff are useless
December 2023 by Scott
Had an excellent experience today looking at Christmas lights. Mark went above and beyond to assist with our purchases, he is a credit to the company! Lorraine at the checkout was equally fantastic.
November 2023 by Karen Atack
Barbara on the paint section was extremely helpful. She was very knowledgeable and went out of her way to provide excellent customer service.
November 2023 by Jake Michael
Just come to the store to buy some filler/sand paper/ lemon soap/ filling knifes. Been coming to this store for 10 years plus. I'm 30 years of age.Being questioned by a young girl who's no older then 20 called Alicia is very embarrassing. I had people behind me in the qué laughing saying "what a joke you can clearly see his older then 25"I'll be taking this further with. Very embarrassing. She was a jobsworth.
November 2023 by Danni Simpson
Staff friendly and helpfulIf you are ordering a kitchen, get them to check your full design has transferred from design to quotation as they did not with my order, and I now have a kitchen with no work tops and have to wait a further 4 weeks for the worktop to be delivered! Staff were helpful with sorting the issue but just get them to check everything is there before you end up like me!
November 2023 by trevor bush
We have purchased a bathroom and kitchen off Abi in the kitchen department and I couldn't be more pleased with the service so helpful did the kitchen plans advised on every aspect checked all items and delivery dates brilliant a real credit to b&q A real treat to meet someone in a store these days that cares about her job and her customers thank you Abi
October 2023 by Shahin Hussain
Special thanks to Simon and Kelly for designing our kitchen. Happy to help and work on with our current kitchen. Helped save us some money.
October 2023 by Glo Thienel
This was my DIY go to favourite store until today.All self service tills now ? Left my purchases of over in £100 in trolley. I don't work for them. I am a customer, expect serviceDoor by Disable Parking closed, had to walk back to Main doorsBad move.
October 2023 by John Tillott
Always helpful staff in this B&Q and always well stocked but yesterday we were helped by a member of staff (named Simon) who went "above and beyond" as I was having a bad back day so was in my wheelchair and my fiancé and I had quite a large trolley. Simon helped hugely by pushing our trolley so my fiancé could help me but he didn't stop at the front door he continued across the whole car park (the car park design at B&Q Gillingham is terrible, so if you park in the disabled bays, as we do, you have a massive walk over very rough ground as the pavement is miles rougher and more uneven than the car park tarmac!) and even helped load our car for us! If anyone from B&Q sees this do please pass on our thanks to Simon and wish him well as he's not only a very hard working young man he's also got a load of compassion in him too. Thank you Simon you really helped us.Also, B&Q, please sort your pavement out in that car park if you're going to make your disabled customers walk half a mile - it's like a bloody ploughed field in places!
October 2023 by Janice Tovell
Simon in the kitchen department was so efficient. After speaking with someone else on Monday who didn't have a clue we went back today and were lucky to get Simon. utexmutlate I
September 2023 by Clare JE
I have to say this is the nicest branch of B & Q I have been to.I have visited the branch about 8 times now and everytime all the staff have been really friendly, approachable and helpful.Yesterday I dealt with ?Sally? on Kitchens. She was such a lovely lady. She spend so much time with us and gave us so much advice and ideas. Nothing was too much trouble.All of the staff were so nice.
September 2023 by Brian C
It's an average big DIY store. Small trade customers are just normal customers unless they spend so much in store in a month.Used to be better, hence use wickes and toolstation more now as small trade gets more.
September 2023 by Jacqueline Thompson
I bought a new Euro profile lock here and there was a good variety to choose from at reasonable prices.
