May 2023 by Google user
I've ordered a sharer box, steakhouse angus burger, cheesy bacon loaded fries. Food was little bit out of warm hence it took bit of time to arrive. But it means that their packaging is not suitable to keep the warmth of the food.\\n\\nCheesy bacon loaded fries is NOT RECOMMENDED!!! It's not worth to try. Just little nacho cheese sauce and very little amount of bacon pieces on top. Not tasty at all and waste of money.\\n\\nNew burger is not eye catching as they display it over the social media and website but it had a smoky taste. Patties were made from frozen as it tasted but it was worth for the money.\\n\\nItems in the sharer box were truly good. Crispiness was not there since the time it took them to deliver but overall the taste is something reasonable. I must say that the cheese balls are really really good.\\n\\nI have no idea about the customer service in the store and it's upto you to decide ?
April 2023 by Lauren Price
Lovely hot fresh food! Clean friendly environment will 100% be back!
April 2023 by Shan Wave
I've ordered a sharer box, steakhouse angus burger, cheesy bacon loaded fries. Food was little bit out of warm hence it took bit of time to arrive. But it means that their packaging is not suitable to keep the warmth of the food.Cheesy bacon loaded fries is NOT RECOMMENDED!!! It's not worth to try. Just little nacho cheese sauce and very little amount of bacon pieces on top. Not tasty at all and waste of money.New burger is not eye catching as they display it over the social media and website but it had a smoky taste. Patties were made from frozen as it tasted but it was worth for the money.Items in the sharer box were truly good. Crispiness was not there since the time it took them to deliver but overall the taste is something reasonable. I must say that the cheese balls are really really good.I have no idea about the customer service in the store and it's upto you to decide ?Vegetarian options: They have range of vegan burgers and sides.
April 2023 by Traceyjane Wright
Food was luke warm, ordered onion rings but got nuggets, the dining area is small and was dirty, staff were miserable the only plus... refillable soda
February 2023 by Melanie Abraham
Served by the lovely young lady with the glasses. Super quick and efficient. Thank you!Vegetarian options: Great variety of vegetarian options! Absolutely fantastic.
January 2023 by Hayley Skinner
Nice restaurant. Never many people in there though!! Take away or sitting down!! The service is ok but they should have easier signs as to how much things are!! Other than that it's ok
January 2023 by Mark
I attended the store and had the order written down and still have it. I read from the order bacon double cheese burger xl, 2 kids cheese burgers and a selection box and a bacon cheese burger. So reading it from the note I know I got it right.When I got home the order was wrong and it contained 2 double bacon cheeseburgers and 2 kids meals so no XL meal.I returned as I had to go to work and stated that the order was wrong. She looked at the receipt and then told me that i had asked for 2 small cheeseburgers which is untrue.The manager or shift supervisor didnt seem to be bothered and the girl went over to the supervisor and obviously told him what she thought had happened and then the supervisor came over and asked what I wanted and informed him that I wanted a bacon double cheeseburger xl as I had ordered originally. He asked if I had the other burger which I didn't as I rushed out as was now late for work and was not going to drive back to get it. He then said I would gave to pay which I had no choice. He didn't even ask me what had happened and didn't even say sorry, disgusting treatment. I have had macdonalds and when they have done the same I get an apology and replacement and sometimes extra.I don't appreciate being called a liar and being treated by staff and management in such a way. I will not be going back to the gollingham store and will only go to others if this is resolved.On top of that there was an elderly woman complaining at the counter that her order was wrong and the same girl told the customer not to shout at her which she was not at all. Just goes to show that it was not just me they were getting wrong orders with.I complained to customer services who were in agreement but could not do much as stores most stores are franchises.
December 2022 by Milly Terrett
Since this establishment has been under new management it has improved significantly my food was lovely and fresh hot and amazing I truly cannot wait for a new burger to come out so I can return. 10/10 serviceVegetarian options: Multiple options availableKid-friendliness: High chairs and colouringParking: Underground parking close byWheelchair accessibility: RampDietary restrictions: Allergens
December 2022 by C0rr0siv3
Food is pretty good staff are quite efficient, no complaints really.
December 2022 by Callum Isaac
Was served by possible one of the best servers I've ever come across Callum
December 2022 by Sammie Clarke
Order chicken royal with cheese and it come and had bacon inside I don?t eat pork and I?m not impressed at all I check the receipt and it doesn?t say bacon and I have tried to call numerous times no answer will be coming to the store not happy at all and feel physically sick!!!!!
December 2022 by Mark Silk
I attended the store and had the order written down and still have it. I read from the order bacon double cheese burger xl, 2 kids cheese burgers and a selection box and a bacon cheese burger. So reading it from the note I know I got it right.When I got home the order was wrong and it contained 2 double bacon cheeseburgers and 2 kids meals so no XL meal.I returned as I had to go to work and stated that the order was wrong. She looked at the receipt and then told me that i had asked for 2 small cheeseburgers which is untrue.The manager or shift supervisor didnt seem to be bothered and the girl went over to the supervisor and obviously told him what she thought had happened and then the supervisor came over and asked what I wanted and informed him that I wanted a bacon double cheeseburger xl as I had ordered originally. He asked if I had the other burger which I didn't as I rushed out as was now late for work and was not going to drive back to get it. He then said I would gave to pay which I had no choice. He didn't even ask me what had happened and didn't even say sorry, disgusting treatment. I have had macdonalds and when they have done the same I get an apology and replacement and sometimes extra.I don't appreciate being called a liar and being treated by staff and management in such a way. I will not be going back to the gollingham store and will only go to others if this is resolved.On top of that there was an elderly woman complaining at the counter that her order was wrong and the same girl told the customer not to shout at her which she was not at all. Just goes to show that it was not just me they were getting wrong orders with.I complained to customer services who were in agreement but could not do much as stores most stores are franchises.
December 2022 by Mark Purcell
Food and service deserve less than a star. Food was cold and thrown together. Staff were very rude, was more interested in chatting to each other than helping guests. One lad even refused to help an elderly woman with carrying her food to the table while she used her aids to go to her seat.Completely poor performance from bk.
December 2022 by Mayling Horne
Placed an order and realised I did it on with the wrong address my mistake.. however I have been trying to call them for the last 20 minutes I'm successfully getting through every single time I finally get through they time I'll say it's a manager switch over the phone was downstairs it doesn't take 20 minutes to change over managers and just say one second I've got to get this... What takes them 20 minutes to answer phone in the first place
December 2022 by Sarah
The slowest service ever. Nearly 20 mins whilst on a lunch break and a Uber eat drivers can just in the queue. KFC up the road and the whole service took a few minutes like a fast food restaurant should.
