November 2023 by Chris Lane
Took ages for the carpet to come in, they then scheduled fitting with me, I took the day off work and then when I rang them to confirm what time they were coming they then told me they were not coming today. I took the day off work for these people who can?t even do a simple job.The guy I spoke to on the phone was called Jason, he ended up getting it rescheduled and overall he was helpful. Unfortunately I don?t know the name of the team member that messed me around originally.Offered me £50 ?good will? gesture but that doesn?t cover the money I lost from having to now take 2 days off work.*update I now know the person I dealt with was called Alex, so if you deal with him be aware that you can?t trust anything he says
November 2023 by Martijn Allen
Served by Jason who was very friendly and helped us choose what was right, very happy
October 2023 by Svetlana Collings
We used Carpet Right many times in the past for carpets and flooring.This time we were refurbishing the whole house and needed to choose and fit floors and carpets. Jason from Gillingham Kent store supported us all the way from the first visit when we attended the store to choose flooring and carpets till the fitting stage.He helped us to buy the best quality and value for money stuff, advised on order, price and fitting.I had to come back to the store a few times to discuss the order and Jason always spent time with me explaining everything regarding our order.He made me feel well supported and confident about the fitting process.Excellent service! We are so grateful to Jason and his colleagues at Gillingham Kent store.
October 2023 by Ben Ross
Jason was very nice and helped with the measurements of the stairs carpet. Very pleased with his service
September 2023 by Mary-kate Greenall
Jason was really helpful talked us through all options explained everything clearly. Very happy would deffo recommend
September 2023 by sanj sharma
Nice guy dun me good deal keep it up and a freebie aswell happy days will defo use again great value bed and mattress
August 2023 by L
Alex was very helpful and knowledgeable about carpets. Took the time to ensure that we selected products we were happy with. Good experience at the store with his customer service.
August 2023 by Sinclair
Terrible, don't bother. We asked for a carpet that was pet proof as we have 5 cats and were sold a carpet they assured us would be adequate. It was laid by their fitters in May 2020 and within a year was looking worse that our old carpet as it was clearly not pet proof at all and was being clawed by the cats.
July 2023 by Kate Brook
Jason was very helpful! Not pushy, let us look first and was so approachable. We so happy we finally have carpet and laminate flooring for our new house. Thank you Jason. :)
July 2023 by Chloe Sandford
Wonderful experience and help from Jason.Thank you for all your help.
May 2023 by Trom Beats
Great service!, came in to carpet a small bedroom , staff were very helpful and helped me make a choice, was a good price too
May 2023 by Kathryn Venning
Alex was super helpful and went above and beyond to help decide on a carpet and underlay choice, and guided through the payment process thoroughly and smoothly.
April 2023 by Cameron Petts
Cherie is by far the best carpet salesperson I've ever spoken to, I wasn't even looking for carpet but she knew it was right for me. Will definitely only ever buy carpet from here from now on
April 2023 by Siobhan O'Brien
Jason has been brilliant at Gillingham store very professional and knew all the answers to my questions
April 2023 by Louise Hawkins
Helpful and knowledgeable staff who helped me with all my questions
