December 2023 by Karl
Vinny helped me upgrade my phone, excellent customer service - she is an asset to your company
November 2023 by malcolm cheary
Long wait 3 staff dealing with 1 person didn't know wot they where doing when did get seen guy was very rude only wanted to sell expensive phone contracts
October 2023 by Betty Knight
Angie in store was so helpful. Her determination was amazing to sort out a problem for me. Thank you Angie
October 2023 by Sean Swain
Waste of time wanted to cancel a contract but have to do online
October 2023 by Alan & Julie Stirling
Long wait to be seen but issues with my phone resolved.
September 2023 by John Bowden
Lacking staff 30mins waiting mm
August 2023 by Diane Harris
I was with someone who needed a new phone. Lots of phones on display. Service was very prompt and no-nonsense. Polite and knowledgeable. All queries answered with no pushy sales.
August 2023 by dalcassian
Trying to say my phone was broken due to their sim not working properly in it and going on about upgrading both in Hempstead Valley and on phone to call centre. Seems sharp practices? . I've had phone six years and it coincidentally 'broke'between inserting sim from plusnet to ee? I proved it still worked by inserting a vodaphone sim in. Also at the call centre saying they can't cancel my contract because they can't verify my account? Not my fault if my phone couldn't receive texts due to ee sim not working? But said I was a customer!! not really interested in my problem of no calls all week losing personal business etc and then trying to sell me broadband and upgrades? I didn't wanna move to ee anyway only because plusnet are finishing phone servicesIn Hempstead they said I would lose my number if i canceled the contract. Blackmail. Luckily I called later and they gave me the pac code immediately.. Why couldn't the shop do it?? immediately.
July 2023 by Richard Gray
Jode was a great help in sorting my issue all with a smile
April 2023 by Neil Prior
Helpful s
March 2023 by kevin young
Not very happy with WiFi the best I get is 42 meg. I was told that I would get 100
March 2023 by Terry Telvis Freeman
You could stand for ages and no one's available to serve you....then the EE website isn't much better, round and round we go, log in, tick upgrades tick...please log in???? Errrrr I am.....Hello 3
February 2023 by Sandra Wicker
Still waiting for Reece the manager at Hempstead to call me regarding an over charge on our contracts. He assured me he would be "all over it" and keep in touch. Nearly another month and no contact, can't get anyone to answer the phone, so I expect it will be more fuel used to go and visit the shop again.
December 2022 by Liam pearson
Went to get a new SIM, got looped into looking at broadband deals when I am already with BT!
December 2022 by Roger Smith
Staff very helpful(Clinton) and knowledgeable.
