November 2023 by C C
Lucy and Keeley are delightful. They provide the bubbly, friendly and professional service you?d want when making a big purchase for your special day. They were so helpful and very informative - even though the shop was closing in less than 30 minutes. Little did they know that my fiancé and I visited another branch in London the weekend prior, and received such bad service, my fiancé walked out. Therefore going into the Hempstead store I was a little dubious, but I?m so glad I did, because Lucy and Keeley restored my faith that there are great people out there with excellent customer service. I highly recommend these two if you want to brighten your mood and enjoy the process of choosing your jewellery for your special occasion.
November 2023 by Chris Sims
I had to get a ring removed from my finger. Staff at Hempstead Valley very helpful and friendly and made no charge even though it took some time to cut through the ring (will be going back there in due course to have the ring repaired and enlarged).
November 2023 by Malcolm Whitehead
Thank you Keeley and Claire for the superb customer service we recieved at Hempstead valley today. We were very pleased with how you handled our problem that we had in a very professional manner. We will certainly be recommending Ernest Jones to our family and friends.
October 2023 by Mahesh Shivakumar
Best price to buy branded watches.Thank you Lucy for all your help, made my shopping easy, and great.Thank you for all other staffs for serving us today.
October 2023 by Alan Newton
The service from all the staff was excellent. The quality, design and price was better than expected. Keeley, assistant manager, was very helpful and designed a perfect necklace. Highly recommend visting the shop for all jewellery.
September 2023 by Emma Payne
Very helpful, friendly staff !!An item bought and I?d definitely return.Thank you very much x
September 2023 by Harry Payne
Very helpful and lovely staff will definitely be returning for future purchases
September 2023 by Gary Woodward
Went into the store looking for a new watch. The girls in their lucy and Keeley were really helpful and friendly. They even sorted out the links for me.
August 2023 by Joanne Austen
Went into Ernest Jones today just to have a look for a new engagement ring and a wedding ring Keeley was fabulous! Very helpful and was happy to show me all kinds of rings that we could do in my size! Thank you so much you made the experience so much better! Joanne austen xx
August 2023 by Ben Moran
Had the pleasure of being helped out by Keeley today. She honestly couldn't have been more helpful or friendly if she tried. Customer service at its very best. Thank you Keeley
July 2023 by Adrian
The staff here are extremely friendly and professional -a breath of fresh air frankly. Donna was very knowledgeable and helpful and will be a repeat customer without doubt .Thankyou
July 2023 by Andy Hammonds
Today I took a watch back to my local, store. The staff were amazing and really helpful. I would like to thank Keeley and her colleagues, for a fist class service. Thank you.
July 2023 by Michelle Brady
Today I met two wonderful women , Donna and Lucy . Two angels that made my day . What I thought was going to be an expensive repair was sorted on the spot, and turned into a very positive experience . Wonderfully knowledgeable, professional, kindhearted ladies . Absolute assets to this company .thank you both so much .
July 2023 by Nikki Sullivan
Had a very good experience with Lucy today very pleasant and helpful. Would definitely recommend for jewellery and repairs my ring came back looking like new. Thank you
July 2023 by Sally Laslett
My beautiful diamond bracelet required repairing for the 3rd time and deciding not to return to the Bluewater branch, we opted to go to our local Hempstead valley branch on June 29. The service we received from Keeley and her colleague was first class. Keeley was extremely helpful, very professional and offered a very satisfactory solution to my problem. Thank you kindly!
