October 2023 by Akarsh Shyn
I recently had the pleasure of dining at Frankie and Benny's located in Hempstead Valley Shopping Centre, Gillingham, and it was an enjoyable experience overall.Frankie and Benny's offers a diverse menu that caters to various tastes and preferences. From classic Italian dishes to American-style comfort food, there is something for everyone. I opted for their BBQ ribs, and I must say they were finger-licking good! The meat was tender, smothered in a delicious barbecue sauce that had just the right balance of sweetness and smokiness. The portion size was generous, and the meal left me feeling satisfied.The service at Frankie and Benny's was friendly and attentive. The staff members were welcoming and made sure that my dining experience was pleasant. They promptly took my order and checked in regularly to ensure everything was to my liking. The wait time for my food was reasonable, and the presentation was appealing.The restaurant's ambiance was cozy and inviting. The interior was tastefully decorated, creating a warm and comfortable atmosphere. The seating arrangements provided ample privacy, allowing for a relaxed dining experience. The noise level was moderate, making it easy to hold conversations without any disruptions.One aspect that could be improved is the speed of service during busy hours. While the staff was doing their best, at times, there was a slight delay in attending to customer needs. However, it was not a major issue and did not significantly impact my overall experience.The location of Frankie and Benny's within Hempstead Valley Shopping Centre offers convenience and easy accessibility. Parking facilities are available nearby, which makes it convenient for customers to visit.In conclusion, Frankie and Benny's at Hempstead Valley Shopping Centre is a restaurant worth visiting. With its flavorful menu, friendly service, and cozy ambiance, it provides a pleasant dining experience. Whether you're looking for a casual meal with friends or a family gathering, Frankie and Benny's is definitely worth considering.
October 2023 by Christine Hammond
We had a craving for steak and so opted to come here. We were glad we did as the steak was extremely tasty. The restaurant was empty as we visited late afternoon so it was lovely and quiet (great if you enjoy eating your meal in peace). The waiter was polite, helpful and friendly. The restaurant was clean and cosy. We will definitely go back again.
October 2023 by Julie Luckhurst
We took our son and 9 of us in total for his birthday. The food came out perfectly hot and altogether, the staff were very attentive especially Teresa who was a restaurant host for the whole time we were there. Sorted everything we needed and very helpful when we wanted to sort our sons birthday cake
September 2023 by Colin C
We arrived without booking but we're seated straight away and ordered a meal for the family the guys arrived quickly and was lovely the only downside was they had run out of most of the children's desserts but this was ok
September 2023 by paul thompson
Went with my dad who had m/rare sirloin cooked perfectly. I had a double burger with bacon also cooked perfectly. Waitresses were on the ball. All in all a lovely meal.
August 2023 by Louise Hickmott
After our local frankie and bunny's (Maidstone) shut down we were devastated after being regular visitors.Today we visited the Hempstead Valley branch and we were so chuffed fantastic food and ambience.Special shout out to Abbie who went above and beyond to make our visit extra special !
August 2023 by Louise H
After our local frankie and bunny's (Maidstone) shut down we were devastated after being regular visitors. Today we visited the Hempstead Valley branch and we were so chuffed fantastic food and ambience. Special shout out to Abbie who went above and beyond to make our visit extra special !
August 2023 by Jeeger Dodhia
A very well located restaurant with plenty of accessible parking. Friendly waiting staff and very tasty, fresh and enjoyable food. A great menu but sadly not many vegetarian options that are high in protein. The food did take a lot longer than hoped to be served and we were waiting close to 45 mins for fairly straightforward meals. We did have to remind the waitress that the brownie was missing the ice cream and were not given any plates until about 10 minutes of asking, but all things considered, an enjoyable family meal with a good Sunday offer of 2-4-1 on main meals. The prices without this offer are quite unreasonable, e.g. >£10 for a salad, which was primarily rocket served on a base of hummus with salad dressing - the price not justified. Similarly, the kids meal portions are quite small for the price, something that should look to be addressed. Overall, thank you for a good lunch and hopefully the constructive criticism can be worked on.
August 2023 by S David
Came for lunchtime, ordered 2 course meal , and ordered extra starters with drinks. Starters were warm and good. All was well until the main course meal arrived and all three came bone cold.The waiter was apologetic and discounted us 1 burger's price. He was very welcoming.However I am displeased with my meal.
August 2023 by Jigs28
A very well located restaurant with plenty of accessible parking. Friendly waiting staff and very tasty, fresh and enjoyable food. A great menu but sadly not many vegetarian options that are high in protein. The food did take a lot longer than hoped to be served and we were waiting close to 45 mins for fairly straightforward meals. We did have to remind the waitress that the brownie was missing the ice cream and were not given any plates until about 10 minutes of asking, but all things considered, an enjoyable family meal with a good Sunday offer of 2-4-1 on main meals. The prices without this offer are quite unreasonable, e.g. >£10 for a salad, which was primarily rocket served on a base of hummus with salad dressing - the price not justified. Similarly, the kids meal portions are quite small for the price, something that should look to be addressed. Overall, thank you for a good lunch and hopefully the constructive criticism can be worked on.
August 2023 by terry sam
Place was vibrant and energetic. We were served by a sweet and lovely lady, who took the time to explain certain combinations of items. Place was busy. Expect to be served atleast 25 minutes after ordering since place is very busy. Good and ample parking spaces. Pleasant place.
July 2023 by Kelly K
This evening I brought my family to the Frankie & Benny?s at Hempstead Valley and we had such a brilliant experience I felt I needed to do, what doesn?t get done often enough as people are quick to complain but not as quick to praise, and leave positive feedback. It is my daughters 13th Birthday and from the moment we walked in nothing was any trouble, the staff were incredibly friendly and helpful, the food was REALLY good and it wasn?t any problem at all that I wanted to decorate her table and sit separately so she had this experience with her friends. The manager, who was dressed in the cutest sunflower dungarees, was so friendly and welcoming, she couldn?t have been more accommodating. And our fantastic waitress who was so polite and helpful, absolutely nothing was a problem for her to help us with. From my husband needing an Amazon box for his feet, to my daughters bday cake being lit and brought out, to extra ice cream for my three year old. Honestly, I couldn?t praise the staff and service higher, if we could have afforded an even bigger tip, we would have left it, they made her birthday extra special just by being good at their jobs and caring about our experience. I am grateful and we 100% will be coming back and sharing our experience. Thank you. Kelly Kay
July 2023 by Ayoola Ogunrekun
The food we ate was quite nice and tingy,we enjoyed it.
June 2023 by francis welch
Ordered two Classic CaesarBaby gem lettuce, croutons, grated Italiancheese & Caesar dressingAdd:Sliced 8oz* sirloin steak = shame that it came incomplete without the grated Italian cheese. Just pointing this out as I only notified a member of staff after we has eaten as my daughter gets very unset if I say anything in front of her. The member of staff just said ' I will tell the kitchen staff'. I will make sure I remind them if I order this again.
June 2023 by Cherry Rose
Really enjoyable visit, CJ one of the managers was very attentive and helpful. The food was really tasty and good service. Definitely will return
