December 2023 by Tony ?Duke? Setter
Not bad for a quick meal, but no alternative menu for a hater of Chicken !
December 2023 by Maureen Callaghan
Fast food , its good for a quick meal . Clean seating area .
December 2023 by Derrie Daniels
No coffee again at 11am on a Monday and couldn't reimburse me said I need to wait 3 days for it to go back to my bankIs this right !!Not to mention you can't use the app for drive through purchases
December 2023 by Christine Hammond
Food was nice and hot and tasty as always. Staff very busy but always polite and
December 2023 by Vicki Hanson
We ordered our food to eat in, waited ages for the food and then got told they were closing soon.Food was awful, most of it went in the bin anyway.One member of staff who I think was the manager looked like he wanted to be anywhere but there and was ignoring an Uber driver knocking on the door, we made him aware and he was totally uninterested.
December 2023 by S Haddow
This was supposed to be a quick drive-thru and grab a bag experience. I'm not sure what was taking so long. Were they plucking a fresh batch, or painting 'KFC' on each bucket by hand?The food is generally OK from KFC when you want something hot, bland and convenient. That said, KFC is no longer great value, nor great quality. There are better options.One thing KFC Gillingham must improve upon is their quality of service, particularly at the collection counter. Do not look 90 degrees away from me, slightly part your lips and release one long vowel. Look at me, open and close your entire jaw, unstick your tongue from your lower lip and add some hard sounds like your t's. I might then stand a chance of translating your grunts and whispers into whatever you thought you were trying to say!When you thrust your payment device towards me, at least have the decency to look in my general direction and observe your own stupidity. You might then avoid waving the damned thing around as a moving target! It's not a fairground game!Eye contact and a smile make such a difference. These are the very basics of any service training. The people at the pass are paying your salaries, folks. Receive with thanks, or at least good manners, for they do not have to come back!Almost forgot! The chips were quite tasty. The bucket chicken was bland. The freshly painted bucket was still wet! Two of these observations are true!
December 2023 by Paul Brewington
Ordering screens were down when we arrived and it took ages for any of the staff to acknowledge us and take our orderThere was a long wait for our food as priority appeared to be biased toward on line orders.Quality of food was ok but portion size was small.
November 2023 by Nick Wiles
Check your orders at the drive through!!Ordered a party bucket and the hot wings were missing.The chicken pieces were nice and crispy
November 2023 by sid dixon
It's a fast food outlet, so you can not expect fine cuisine. With that said it was quick service, hot food and very polite,helpful staff that seemed happy in their job. Courtney Road is my preferred KFC for all the above reasons. The one downside to my visit, was the very bad smelling drains in the gent's toilets.
October 2023 by cat0nines4
Ignored whilst waiting to be served even though there were 3 members of staff not doing anything but chat. Ended up with overpriced tiny portions of unappetising food that we did not enjoy.
October 2023 by Robert Miazga
Avoid this place, disgusting food!!! Missing items as usual!!!
October 2023 by scott williams
Why does it seem that every drive-thru is catering for Deliveroo and Just Eat only. 15 minute wait in the car park for pretty straightforward meal, and when I got home the order was missing items.
October 2023 by Rambling Man
Decent, clean, good service and puts fast in to fast food. No complaints.
October 2023 by Dan Hockley
Food very, very poor. Service slow (and there was nobody else there!). It?s been bad for a while but it seems to be getting worse. Couldn?t recommend.
September 2023 by Fish
I would have given 5 stars, when I came in (hottest day of the year with my mum), it was extremely stuffy and hot in the restaurant. My mum was so uncomfortable we had to leave quickly just because this branch was uncapable of using their common sense and switching on the air-con.
