March 2024 by Lorraine McKay
Absolutely diabolical from Medway Pharmacy last night. 111 had sent me over there as I had suspected tonsillitis, which I've had many times before and know exactly what to look out for and exactly how it feels. They had said that the pharmacist is able to prescribe antibiotics so this should save the hassle of going to out of hours doctors or waiting for hours at medoc. My husband initially rang as I could barely speak, they were very abrupt/rude and unprofessional on the phone but said get to us before 10pm. So I then drove from Sittingbourne to Gillingham in quite a bit of discomfort and barely able to swallow or speak properly. I arrived there at about 9.30pm, initially I could hear the staff at the back moaning about how many jobs they'd had sent through from 111 that day, then the young male pharmacist came out to me, he was very dismissive, dressed unprofessionally in a grey tracksuit and wasn't very thorough at all. Despite overwhelming evidence to the contrary he said I didn't meet the criteria for antibiotics to be prescribed. I could not believe what I was hearing as my tonsils were red, inflamed, lumpy, I could barely swallow and was in quite a lot of discomfort. Stevie Wonder could have seen I had tonsillitis, but apparently he couldn't. I was told someone out the back would ring 111 for me, that didn't happen initially, I then took a picture again of the affected area and asked for a second opinion, a lady (who was a lot more friendly and professional) came over to me, I think her name was Sabrina. She took a look and I think even she was surprised that her colleague had said he couldn't prescribe antibiotics. In the meantime the young male pharmacist who was out the back was very rudely saying she doesn't meet the criteria she's not getting antibiotics! As if I'd driven there for the fun of it and desperately wanted a fix of antibiotics. The lady said she would phone 111 on my phone which she did and she spoke to them and asked that I receive a call back within an hour. She actually showed some compassion, which was a slight comfort given the amount of pain I was in. Anyway this morning I phoned 111 back, having not received a call overnight, they sent me to see a doctor at the walk in centre, he took one look in my throat and ear and said I had tonsillitis and an ear infection, he prescribed penicillin and I was on my way. Having had tonsillitis many times before, I knew, last night, what it was and what treatment I needed but the pharmacist who probably didn't want to prescribe because he was busy and wanted to go home couldn't seem to see the obvious! I am disgusted with the unprofessionalism and rudeness of the male pharmacist along with a complete disregard for me as a patient and as a person. Also while I was there, staff were mocking a young lady who was out the front who felt unwell and suffered with seizures, that again was a sign to me that they did not have one ounce of professionalism or compassion.
March 2024 by Nicola Bennett
Can always rely on Medway Pharmacy. Firstly, they?re the only Pharmacy I know that stay open till 10, they?re always so friendly and welcoming too. Most importantly, after not being able to get an appointment with my own doctors (as usual) they were able to see me and prescribe me with the medication I needed, thank you so much xx
March 2024 by Mohammad Vahedi
Thy are best ?
February 2024 by Brad Costen
No better pharmacy in Medway than this one! Sunny always goes above and beyond to get me my medication every 28 days, without any hassle! Absolute legend! I rely on my medication every day and due to a national shortage, it's been very hard for me to get my meds lately. Somehow, somewhere, Sunny always comes up with them and has failed to let me down. Cannot thank them enough and I feel that I can really rely on Medway pharmacy for the foreseeable future to get my medication to me ?
February 2024 by Ali And Benny Channel
Very nice and caring people, Sunny and other staff members helped my son with his medication. Recommended
February 2024 by Renata K
Those guys saved me tonight! Everyone was so helpful and nice. Only pharmacy opened after 9pm! It was bit hard to find parking Friday evening but I got what I came for so I have 0 complaints. Thank you so much ??
January 2024 by facebook1417
Visited this pharmacy at 10:30 on Sunday night for antibiotics for my daughter they were so helpful and got the medicine she needed when everyone else was closed thank u
January 2024 by Alison Furrents
This pharmacy is so helpful and efficient. I would recommend to use this pharmacy. Friendly staff too.
January 2024 by Milly Moo
This pharmacy is best in Medway. Granted a couple of minor mistakes have been made but we're all human. Sonni is always there to correct and help. The guy with the pony tail is super helpful and always polite and friendly. Parking can be a little tricky, but Sonni always goes above and beyond to help his customers.
January 2024 by victoria baruwa
Quick response.,polite staffs
January 2024 by zara waddell
Sunny is great so helpful I travel 30 mins to use this pharmacy as they are really good and informative x
January 2024 by lisa fitzpatrick
Open til 10pm Christmas eve phone answered for me to check they are open staff helpful and quick as I wasn't feeling well so pleased thank you
January 2024 by Susan Bola
Absolutely disgusting behaviour trying to get medication. They don?t take accountability for their errors instead blame the customer! Spoke to the manager over the phone, first he lied that he wasn?t the manager but I know what he sounds like. Then said he is the manager and said the fault lies with the customer! So you can?t do your role in the profession correctly and it the customers fault! Maybe you all should have a course on customer care, compassion and doing your job correctly! Do not call me to change my review like you previously have as this time I will not be doing so until I can see improvement! I have heard from several people of the unprofessional service/care they are receiving from you! It?s absolutely shocking!!
January 2024 by Laura Deverson
Absolutely amazing service received late on a Wednesday evening. The hospital had written a prescription wrong and it got sorted by them phoning the DR for me and getting a new prescription sent whilst I waited. It was for my young child and I was extremely grateful.
December 2023 by Poppy Kaur
Visited yesterday to buy Night nurse and sleeping pills for son, very helpful team. Counter staff did make sure that I am not going to misuse the pills as both contains drowsy ingredients. Pharmacist and all staff were happy despite time being nearly 9 pm. Very good example for other pharmacies to follow , I wish this pharmacy was near my home.
