March 2022 by Steven Legg
This bank will close for good soon.
September 2021 by A C
Not sure who set the opening times on Google but I wanted to make a payment in on a Friday around 16:15 and Google said this branch shut at 15:00 so I had to leave it until Monday; when I walked past on Saturday it said it shut at 16:30 Wednesday to Friday as well as Monday and Tuesday. I've changed the opening hours now.
August 2021 by Alex Cx
Not sure who set the opening times on Google but I wanted to make a payment in on a Friday around 16:15 and Google said this branch shut at 15:00 so I had to leave it until Monday; when I walked past on Saturday it said it shut at 16:30 Wednesday to Friday as well as Monday and Tuesday. I've changed the opening hours now.
October 2020 by Ron Workman
Always happy to help and nice to have a friendly face.
April 2019 by Paul Williams
It's New Year's Eve and they have two people to cover a queue that is nearly out of the door. Absolutely disgraceful. Went in there again today, Saturday 20 April. Nothing changed. Still disgraceful service from a cashier who couldn't care less.
March 2019 by Richard Taylor
Staff member Vicki listened attentively to my banking issue and acted promptly to liaise with the relevant department to get the matter resolved quickly.Thank you.
March 2019 by Jonathan Friday
Always very helpful sometimes the queues are to long. More staff needed.
February 2019 by Matthew ashford
Always only 1 staff on counter twice Iâ??ve qued up with four other people for over 30 minutes what a joke
October 2018 by Partner To Success
I have always found the staff to be very good at what they do. Unfortunately some people feel that the staff are superhuman or are able to conduct tasks outside of their control. The only challenge I have is with the banking app. In branch it has always been good. Yes the waiting times can be slightly long but when being dealt with I have never felt rushed. Thank you Natwest gillingham staff for all that you do.
September 2018 by sorin cristoloveanu
I couldn't take my money out because they couldn't track from where are comming (which acc). I don't understand where is my fault. I m not happy with them anymore and I will change the bank after 3 years . Not recommend natwest
August 2018 by berty Balls
NatWest has got to be the worst bank for waiting times, usually they have only one member of staff on the paying-in desk, at times they are having to deal with account or transfer issues which could be done at one of their other customer hubs.
The staff are normally very helpful and pleasant (thatâ??s why thereâ??s 2 stars).
This review is for all NatWest branches, They have all the modern tech but the delivery of service needs to be seriously reviewed.
August 2018 by Abdullah Saad A. Abdullah
not welcoming staff
October 2017 by curtis towner
Customer advisor was gossiping for far too long whilst another advisor was having to work through a large queue. Amongst the gossip she was ignorantly at ease laughing and joking about drink driving! Absolutely disgusting behaviour
September 2017 by Elsdon Jenner
My sister goes there and I experienced that it is excellent
September 2016 by Joey Annnie
The woman who serviced me today is rude and impatient. Didnt have the patient to help to service the prob. Definitely no Natwest anymore.
