September 2023 by Jess N
Rude post office member of staff. Didn?t smile once or barely even make eye contact. Came across snappy and rude and unhelpful. Even shouted at our child for touching something! Will definitely not ever return. Only came here as needed something my usual post office didn?t do
August 2023 by Ola Aderibigbe
Is it Twydall post office that?s terrible? Or is it Royal Mail company? Third time disappointment from these guys. I mean, how can you do 1st class next day delivery and it doesn?t deliver next day? The other day I shipped a parcel to Canada 1st class mail and it took one whole month to arrive in Canada and lost on the way in the Uk. Customer care was unable to even know it?s whereabout even though there was tracking on it. What a shame! I am literally furious right now!
July 2023 by Martin
I've been avoiding this place for some years after a bad experience but decided to give it another try. That was a mistake I won't be making again after the way I was spoken to. I recommend Woodside who are always friendly and helpful.
May 2023 by Tony Dickinson
Despite their own website and the Royal Mail website stating they are open on Sundays 09:00 - 13:00 the post office is closed. Not helpful in the shop at all just blaming ?others? saying they have asked for website to be updated. If I could give zero stars I would.
March 2023 by Greg
They operate when they want - not what is stated on the official website - this is what the guy told me when I tried to use their Sunday drop off service. Absolutely ruined my plans by this, also mentioned I walked 2 miles with the parcel in and back! I will never use this scam company again!
December 2022 by Jake Clackett
Been trying to phone them as I dropped off a parcel on the 06/12/22 and its saying its still there.
July 2022 by Josh
Shocking customer service, selling broken elf bars and refusing to give refunds, avoid if possible
May 2022 by Karthika Jeganathan
Regularly visit the store, has everything a local convenience store requires. All staff are extremely nice and bubbly. In particular, Post office staff are very well trained and will guide you accordingly to your respective transaction!
March 2022 by Tash Stephens
The staff is very patient and it's in a shop which helps u can post stuff and then buy milk, bread. Ect
January 2022 by Gordon Hunt
Always a queue at the post office section as there only seems to be one open.I find the owners not to be friendly or polite a smile or welcome would go a long way.I will not go there anymore I now use Woodside who are friendly and helpful
December 2021 by Soumya Jud
I visited the Post Office about a week ago and the lady was very accommodating as I had quite a few parcels to post for Christmas quite late in the day. Great service from the staff and the shop looks much better after the refurbishment, with a lot more stuff!
December 2021 by Shani M
Absolute con artists. I sent my little sister to post a package with tracked 48 delivery for me as I am isolating and they said the only type of tracked delivery is special delivery which just so happens to be DOUBLE the price of tracked 48, so she paid it for me thinking it was necessary. Will NEVERRRR use this post office again as looking at reviews they seem to have a reputation for this sort of thing. They need investigating.Edit for post office reply: your job is to advise your customers properly. When a young girl comes into the store not knowing the correct thing to do, you help them, not rip them off. A simple "sorry, 48 hour tracked is only available online, would you still like that or would you like is to put special delivery through?" would have sufficed.
November 2021 by Canary Sun
Check your receipt I got overcharged! I had lots of ebay parcels to send and was greeted with miserable women who obviously wasn't thrilled with the prospect. I wasn't exactly happy as I had to hold the queue up as the other woman who was working started to cash up to leave. The owner on the shop counter obviously doesn't know how to use the post office till, or is just unhelpful as he was asked to help but said no. The (lovely previous owners) would call you down to use the additional PO counter at the front, if the queue got too long. It took a long while to get through all my parcels and when complete I was given a receipt probably about half a metre long but I just wanted to get out the way so the people behind me would get served. When I looked at the receipt later at the very end was a charge for a book of stamps I didnt ask for, or receive and irrelevant to my transactions. So check your receipt while you are at the counter but even better if you have a car use Wigmore Post office on Woodside, lovely family and friendly, plus all staff can multitask between shop sales and PO counter.
November 2021 by Sarah Campbell
I will NEVER forget when the lady came all the way to the post office queues where I was, asking if I was going to pay for my bottle of coke that I hadn?t even opened yet! She only did that cause I was black
July 2021 by Nigel Fields
Very rude and unhelpful lady. I wanted to send a prepaid parcels and she did her very best to prevent it. I decided to take my parcels elsewhere and I will not use this store again. There is just no need to be so miserable and horrible to your "CUSTOMERS"!!!
