November 2023 by Google user
The store itself is wonderful; plenty to choose from, clean and spacious. In all honesty it reminds me of Toys'r'us from when I was a kid. What really makes it though is the staff. We were greeted by a pleasant chap at the door, and then as soon as we got to the push chair display (the reason for our visit) we were approached by staff member Natalie who offered us help and made us aware of her presence should we need anything. We took her up on her offer and she was fantastic - she got the desired items for us to test run, she knew an incredible amount and was wonderfully helpful, and just all round lovely. Props to this store, for its stock, layout and staff. Fantastic experience.
November 2023 by Ryan Hamill
The store itself is wonderful; plenty to choose from, clean and spacious. In all honesty it reminds me of Toys'r'us from when I was a kid. What really makes it though is the staff. We were greeted by a pleasant chap at the door, and then as soon as we got to the push chair display (the reason for our visit) we were approached by staff member Natalie who offered us help and made us aware of her presence should we need anything. We took her up on her offer and she was fantastic - she got the desired items for us to test run, she knew an incredible amount and was wonderfully helpful, and just all round lovely. Props to this store, for its stock, layout and staff. Fantastic experience.
November 2023 by Kerry Berridge
My partner and I went pram shopping today. As first time parents, we were a bit overwhelmed with options but had seen one online we were keen to look at and knew Smyths had it in stock. Although we weren't looking to buy yet as we are just looking around for options, we were helped by Natalie, who was absolutely fantastic. She immediately saw us looking at the pram we liked and offered assistance. She took the pram off the display and showed us everything we needed to know such as how to change each part, folding the pram, what came with the pram, how to change covers and clean etc and was able to answer every question we had. We feel confident about going back to Smyths when we purchase the pram and hope to see Natalie again. This is the best experience we'd had anywhere when looking at prams, even going to places that specialise in giving parents test runs on prams and not a single member of staff even approached us at these places.
November 2023 by Andrew Mahoney
This is for the company in general and awful online customer service. Do not order anything online as once you order they are the most unhelpful company out there. Would not let me change deliver address and then would not let me cancel the order. A joke as they also did not come back to me yet when I said I wanted to complain. AVOID ONLINE PURCHASING!
August 2023 by Kayleigh Paine
We went to Smyths in Gillingham to look at prams and car seats for my sister. We was assisted by Vicky and she was absolutely amazing! So knowledgeable and really easy to talk to and ask questions. She was so patient with all the questions we had and the prams we wanted to try and showing us how they work. She was so honest about which prams would be easiest for my sister. She definitely cared more about us getting the right pram than getting a sale. She made the experience excited fun and easy. Cannot praise her enough and I will definitely be going to see Vicky when I need to pram shop! Will also recommend her to all friends and family looking.
August 2023 by J S
Overly priced, lots of items with no price tag & music choice for a kids toy shop is inappropriate..Staff helpful but turnover must be high as always different staff there
July 2023 by Tiffany Moore
Love this toy shop and of course, so do my children!! So much choice and good deals on toys and baby stuff as well. Its nice to have 1 place to get everything! They also do computer games and some consoles
May 2023 by Cat M
Absolutely disgusted with the customer service of the manager... Bought a toy yesterday and when I got it home it was not working... Tired several brand battery's and didn't work.Took it back to store and annoyingly the toy worked. Asked for a refund due to the intermittency of the item or exchange and was denied!I was 'given' store batterys as a goodwill gesture by the manager ......Argued that he expects me to keep coming to and from home whenever it doesn't work and his simple answer was yes but if it works in store then tuff luck!!!Upon putting In the new batteries the rep started to bend over out of view... I didn't think much of it and then he hadn't come back up. Lent over and asked why is he hiding - can I now assume it's not working?!?The agent seemed to be trying to get it to work before giving it back (as he could see it was a intermediate issue) which really annoyed me.Managed to get my refund and then upon using the baby changing station realised that was broken too! The unit where baby lays bends down to the floor too much so I had to use my knee to stop it dropping. I did report this to a agent so hopefully this will be fixed. Overall not a happy customer!!!!
March 2023 by Dave Ward
Wouldn?t recommend this place. Miserable looking giant on the door playing security guard. It?s not a night club mate it?s a children?s toy shop. My 6yr old son had saved his pocket money to buy a new bike he wanted and was told be 3 days to have one made up which would then be the end of the half term! Annoyed as they already had a fully functioning one available. If you Upset him then you upset me. We will never come back. Poor customer service. Avoid.
January 2023 by BTSECURITY Services UK
Really busy in evening staff are always busy even if you ask for help cash payment desk person seemed to be in rush to serve us and didn?t take their time wish customers are not rushed shopping should be enjoyable experience not stressful
December 2022 by Carole Stanton
Good selection of toys. Friendly and helpful staff. Free parking.
November 2022 by Jack Bateman
Henry from the customer service team was amazing. Helped me find toys for my sons birthday he couldn?t have been more helpful. Great bloke
November 2022 by Gerald Begley
Lovely store with nice staff
October 2022 by Madeline McQueen
It's a good toyshop. Has plenty of different types of toys and, games and things for entertainment. It also had a little baby section that sells cots and prams. The staff were friendly and helpful.
September 2022 by Joe Cottam
Partner was made to feel like a criminal when their card machine had an error and was made to pay twice for her goods, despite showing proof she had paid. Manager was also rude and aggressive.Complained to customer service, recieved a copy paste reply, when challenged they said thry would forward the complaint to the manager. What do they think the manager is going to do when she recieved the complaint about herself....Disgusting and intimidating behaviour
