January 2024 by Kevin Behn
Collected new varifocals a week ago. Experienced a number of issues so returned to the store after 5 days. Had some adjustments made which initially seemed to improve things but I am still having problems. I have been advised to persevere before returning again.I note that you have provided a response - bizarrely via Google Maps - asking that I provide more detail via social media. I am unable to do this as I do not use social media. Moreover, even if I was a user, I do not consider this would be the most effective way of taking things forward. It is not something that I consider can be resolved remotely. It needs personal contact and live discussion.
January 2024 by Lisete Ferreira
Second time being served by Charlotte and Allie. They are both absolutely amazing! Their knowledge, professionalism and attention to detail are a true asset. Thank you!
December 2023 by Pam Edwards
After having some problems after cataract surgery I am so pleased to be able to see clearly again. Everyone at the Gillingham store have been so supportive and helpful. Just had to have a slight adjustment to my glasses, but extremely happy with the help of everyone
November 2023 by Kushal Raj Thapa
Worst experience ever. I was booked a time slot after my birthday for the eye test and since I am 19 now, I was required to pay even if i had my NHS. Im an international student who did not know this and none of the staff there bothered to tell this to me.Very unprofessional and would not recommend!!!
November 2023 by Ashley Ike
I had my eye appointment today and everyone was so kind and cheery considering it was 9am, first thing in the morning.Sian, my digital retinal photograhist, was very sweet and made the whole thing run smoothly.Olu conducted my eye test and he answered all my questions and made the whole check up pleasant.Lauren assisted me in finding great glasses that fit me well. I told her about my struggles with finding frames that fit me. She was extreamly patient and very very sweet.Thank you all for an amazing experience!
November 2023 by Violetta Finta
I went to pick up new frames and they had a great selection. All the staff were very friendly, polite and professional especially Estelle. Very good experience overall!
October 2023 by Doreen Agyekumwaa Ofori Asare
My experience at Specsavers was extremely positive. From the moment I walked in, the staff greeted me warmly and welcomed me. The service provided during my eye check-up was exceptional, with the optometrist being thorough, professional, and attentive to my concerns. Obtaining a glasses prescription and selecting new lenses was smooth and efficient. The staff patiently guided me through various options, helping me choose the best lenses for my needs. Overall, I was impressed by Specsavers's high level of service and expertise, making it a pleasant experience.
October 2023 by Alison Wood
Every team member was attentive and helpful. Kind caring professionals who go that extra mile are hard to come by. Thank you all for taking care of me and my children.
October 2023 by Stephen Lee
Friendly staff, extremely knowledgeable. Extremely positive experience.
August 2023 by Hiral Barot
Overall good experience, good staff, everything explained in details.
August 2023 by David Gregory
Friendly, fast and professional. Couldn't ask for more. Very happy with the whole experience.
August 2023 by Lauren
Specsavers in Gillingham are the perfect place to go if you want your eyes tested (obviously) but for also great client service. Very friendly and welcoming.From arrival to leaving I felt cared for and kept in the loop with the process. It was getting a little busy during my time here and I was thinking they might run out of space! My only constructive feedback would be that they need more room to manoeuvre, as it is quite small inside, but this is outside of the employees control.Special thanks to everyone there, including Izzy, Leo and Olu. Made my stay all the more comfortable. I was able to have a chat and a laugh whilst there which is always nice when having these sort of appointments. Highly recommend Izzy when trying out your glasses! (You're doing an excellent job) But all the employees are lovely so just know you are in good hands. Can't wait to go back to get my glasses when ready.
August 2023 by Collin Stone
Just bought new glasses good place
August 2023 by Robbie Burns
Was told to allow 30mins for eye test, took 90. Was told 2 weeks wait for my new prescription, now 3 weeks and haven't heard back as yet. Does time mean anything. Won't be using Gillingham again. If they can't keep to a time frame. Obviously too busy but still giving expected time and not a real one
August 2023 by Peter Stephens
Great friendly service and no problem with the glasses or service
