January 2024 by Ian Gregory
Very keen to help good service
January 2024 by Caroline Martin
The staff here are lovely and very helpful. Always on hand to answer any questions you have...
December 2023 by Dan E
RUDE! Felt so discriminated! Having a very different appearance to most I asked for a box of tablets which was previously bought over 2 weeks prior, to then be told very rudely and bluntly it would have to be checked with pharmacist as it was a "regular occurrence"... which it was once around 2 weeks ago. After telling them I had done all the box instructions said and that my doctor had been consulted the pharmacist was fine with it but the till staff who treated me like a drug addict or something is just wrong. Get off your high horse treat people fairly, as the few customers before myself was treated with a smile and politeness and I was looked up and down before not even receiving a greeting. Disgusting behaviour from an elderly lady
May 2023 by Angela Wood
I moved to Twydall 18 months ago and have used Spensleys ever since. Every member of staff I've dealt with has been compassionate, helpful and professional, going above and beyond to be of assistance in great need. I highly recommend them.
February 2023 by Tash Stephens
Very lovely staff, my repeat prescriptions go there
February 2023 by Susan Clout
Always friendly helpful staff.
January 2023 by ken crozier
Very unfriendly staff, rude and abrupt especially the older one.They make no attempt to be friendly and if I was the manager would replace them, apart from the young girl there.I ordered a perscription 10 days before I collected it and when I went to get it was told by the older staff cashier, that it's not ready yet, come back in half hour.This seems to be the norm with this pharmacy, never ready.They just seem to wait untill you come to collect. I decided to come back the next day and was told they haven't got it and can't tell me when they can? This is very important injectable medication , which has to be taken on a certain planned day.I fail to understand why they could not have rang me to inform me of this situation.This is total incompetence from them.Lucky I manged to get it at another pharmacist same day.Will never go back .
December 2022 by frankie dolby
ONE STAR IS BEING GENEROUS.My dads recovering from a injury an CANCER!!,From time to time he forgets to put his prescription in. THE DAY i came in to buy medication for him the two elderly ladies there was so RUDE, And gave eachother the most dirty look when i asked for what he needed. HOW DARE STAFF TREAT PEOPLE IN THIS WAY AND ITS NOT THE FIRST TIME . SAME TWO AGAIN MONTHS BEFORE .IAM DISGUSTED AND MAYBE YOU WILL NEED A NEW GENERATION OF STAFF WITH MANNERS . considering they are only cashiers with no medical background or knowledge. ABSOLUTELY SHOCKING
December 2022 by Tracy Saunders
Always friendly and helpful.
October 2021 by Fuggle
I'm guessing that the last reviewers had one bad experience with this chemist and decided to let rip, this is a shame because the ladies that work there do an amazing job. The staff are extremely knowledgeable and provide an amazing service. On top of this, they are always ready with a warm smile no matter how busy they get. The reason for the bad reviews may be that the staff do seem to be overworked, seeing as this is a small chemist and the only one for the town (village). I know that they particularly struggled during the Covid outbreak, because of the huge volume of customers and the restrictions placed on the number of people allowed in the store at any one time. I think on this occasion we should give the ladies the benefit of the doubt as well as a break, they faced a mammoth task under near impossible conditions and they coped admirably.Thank you for your service girls.
August 2021 by anita tricker
Staff always helpful and quick to answer the phones
June 2021 by GaryB-2634
the wrong opening hours, but hey it's a warm day so we'll all hang around outside it's not like we are ill or anything! So I went in asked what i wanted through my mask and plexi glass. the assistant said sorry I cant hear you so I took my mask off. "Get that back on!! she scolded me like a 3 year old. When is this madness going to stop! I am not going shout my personal ailments in the middle of a shop to then have her question me as to why I need this or that lotion or potion. I've played the game for too long just come out of house arrest for a "close contact" three negative tests in a week and double vaccinated. if she cant hear me then either install a microphone and speaker set up. or accept that the dialogue which wouldn't last a minute can be done unmasked and then have a bottle of cleaning soloution for the customer to wipe down the plexi glass.I have a choice to use local shops or the big companies and I try to do the right thing but this experience just reduces my options.
March 2021 by SandraM-508
Went in to collect prescription and was told that I couldn't have it as the pharmacist was at the shop, I waited 15 mins and when I asked do you know how long the pharmacist was likely to be ie, had she popped next door or perhaps gone to Tesco, I was told that it depends on how long the queue is. the pharmacist then strolled back on her phone and continued on the phone outside the shop, the lady waved at the pharmacist and then gave me the medicationNo apology at all, thinking of changing pharmacy as the staff are always rude
March 2021 by Paul Biddle
Rude arrogant staff. When did it become acceptable to make older customers feel like they are teenagers trying to buy glue to sniff!! When did it become acceptable to treat customers with disdain!!
March 2021 by Jay Kent
Closed for two hours lunch since lockdown and no update to the times on the website, just spent 20 mins walking there believing them to be closed for 1 hour at 1300 instead they now close for 2 hours from 12 midday!!!
