November 2023 by Stephanie Norman
I arrived at Supercuts Hempstead Valley this morning with my 6 year old daughter approx 10 minutes after their stated opening time. I wanted a dry cut, around an inch off the ends of my daughters hair, there was already one lady being served and no one else waiting.I was told by the not so friendly stylist that we'd be looking at a 2 hour wait!!! I asked what time and she said 11 o clock. A bit miffed about the wait time but it was my little girls birthday and she really wanted her hair cut for her birthday party later that day so we took the appointment and kicked our heels around Hempstead Valley for 2 hours, the stylist had my contact number and I was hoping she may call us before 11am but unfortunately we didn't get a call or text so at 10.50am we decided to go back to the salon and sit and wait.As we walked in the same stylist called across the shop to me 'can I help?' I explained we had an appointment at 11am to which she cut me off stating 'you've not go an appointment!' I questioned this and said 'but you said to come back at 11am and you took our details' to which she replied 'yeah well, there was a woman that had booked an appointment for 11am and then cancelled but she's changed her mind and is coming down soon so it won't be 11am'She gave us no apology and didn't even come across the shop floor to explain, she just rudely shouted this to me from across the other side of the salon.I was absolutely furious and my little girl is heart broken that she didn't get her hair cut. I will be making an official complaint to your head office, absolutely appalling customer service!
November 2023 by Maysa D
Always come here to have my hair cut and the result is always great. Lovely haircut and staff.Services: Shampoo & conditioning
September 2023 by mike h
My wife has tried many hair salons locally since moving 3 years ago, she has tried a couple of mobile stylists (which seem to have operated in the short term) but had not been 100% satisfied with the result...Sue decided to try Supercuts during a trip to the shopping centre and was pleased with the result, she plans to return again...Supercuts is popular, well sited, but pricey.
September 2023 by Diana Slack
What's the point of having a choice of hairstylists when at the time of checking in there was only one. Plus What's the point of checking in online when they add people in front of you. Was going to be my 1st visit, won't bother again!
August 2023 by Excursion32566680851
I have rated this 2 stars because the staff are very nice very welcoming but the food was disgusting it was so bad we didn't finish it the carbonara was repulsive is just tasted like normal spaghetti I don't recommend coming here sorry to say this
August 2023 by MacaCBR1985
Very very slow service, the restaurant wasn?t even that busy, plenty of staff. food was mediocre at best, this place used to be one of the places to go to but has dramatically gone south of late.
August 2023 by Kaine Daniel
Went here yesterday afternoon to get my 3 year old daughters hair cut, walked in and the saloon was completely empty. Was met by a rude and arrogant employee, she stated they have no space due to bookings. (Fair enough)However, 1 hour later we walked passed to find this still empty and both employees just sitting on their phone doing nothing.All we wanted was the ends taken off my daughters hair. Certainly won?t be going back.
August 2023 by John J
Fantastic meal, hot and very tasty indeed. Our server Charlie Anne was very pleasant and was spot on with a drinks recommendation. Top marks all round and we will be back.
August 2023 by KK48
We have several members of our family who suffer from food allergies. Bella staff really try to search for the ingredients to find dishes we can all eat. Far more accommodating many more expensive restaurants. Great for families.
August 2023 by Gary S
First time customer here. Being an idiot I messed up our on-line booking and put the wrong time in. The girl that greeted us was very good and manged to fit us in. It was our daughters birthday and she had manged to get time off work to travel up from Salisbury to join her mum & dad. We had a great time, the server we had was marvellous and very kind. The food was very tasty, well prepared and the portions were generous. They even put a couple of candles on our daughters dessert and sang Happy Birthday to her which was great. Many thanks to you all for making it such a special occasion.
August 2023 by stevevD6578PN
Our Server Erin was great, very helpful and polite, food was great as always. Will definitely be back.
July 2023 by Sarah King
Absolutely gutted. Asked for my hair to be cut shoulder lenth with it shorter at the back. Got it at chin level all round. No point in complaining the hair had already gone. She checked how short I wanted the back whilst cutting it but then checked her phone and then seemed to forget what I wanted at the front. Won't go there again.
July 2023 by Amber
Arrived just before opening time for a blow dry on the off chance I might be able to get in. The booking system is great and allowed me to book whilst waiting for the store to open.The lady that did my hair was lovely, very friendly and made a fantastic job, she new the time of my event today and curles it a little tighter so that it will drop out a little by the time I go. Absolutely delighted with it, exactly what I wanted.Service: Hairstyling
July 2023 by Jessica G
Good food even better service! Happy children, happy parents. They were so happy that they could design their own desserts!
July 2023 by Angie Davidson
Absolutely great experience. Took my daughter to have a fringe cut in and a tidy up. We used the booking system and got a text when the stylist was ready. The stylist listened to what cut my daughter wanted offered advise and she was very friendly. The end result was perfect and I have a very happy little lady. Thank youService: Kids' cuts