June 2023 by Jessica Wheeler
Seriously need a better system in place. Desk is closed for periods throughout the day for breaks/counting money, resulting in customers having to wait about. Surely it would be beneficial to make use of the customer service workers which are just standing about?! Or you could even just publish on the website when you are closed?
May 2023 by None Ofyours
Rude and extremely unhelpful staff. Told me to go order online.
January 2023 by R9119UMdp
Horrible and unhealthy food. Staff members who serve at the till could be nicer and have less attitude problems which would make for a nicer atmosphere. On a positive note the little Polish lady who works there is wonderful and the male manager is also a lovely guy. Wouldn't go back there for food or drink again having had a few bad experiences which I'm not allowed to post on here.
September 2022 by Wookie2010
Went for breakfast and I was very disappointed. Firstly, there was only one member of staff at the counter who was expected to take orders, prepare drinks, give cutlery and take payment. Secondly, there was very few tables considering the size of the store. Empty tables were not cleared or cleaned Thirdly, there was a long wait for my food, approximately 20 minutes. Long enough to drink my pot of tea! When my food arrived it was disappointing, a small sausage, 2 greasy hash browns and baked beans that that were drying out due to over heating I believe they can do a lot better.
September 2022 by 631mariannet
Well that was an experience!!!! Looking at my breakfast , I would say it was sat under the hot plate for a while . Beans had a skin on them , bacon was like rubber , sausage tasted rank ?. Hash browns weren?t much better and the toast was ok . Don?t waste your money
October 2021 by colin g
The place is okay for a coffee , but anything more demanding than that seems to meet the too difficult box. We did go here for breakfast, but after some shrugs and long times quoted for the items requested we settled for the coffee .Staff members not overly helpful
August 2021 by nahuja268
I walked in at 3:00 on a Sunday as the place appeared to be open and the main store was still operating. One of the staff came out and shouted "We're closed!" I was quite surprised by this and asked when they closed only to be told rather curtly "Now!" This is no way to treat customers. I made a complaint online and was told my "feedback" would be passed back to the store manager. I asked for a call back as I doubted it would be dealt with. This was eventually agreed to. As expected there was no call back. Clearly the staff and management at Tesco Gillingham consider rude service as acceptable. I would not go back!
August 2021 by E4868TXcr
I?m sure I have a kidney infection and my mum had to order stuff off there to get me some water anyway I?m eating my breakfast half way through my egg and look to so raw egg that could make me really ill the thought I?ve just eaten an undercooked egg is making me feel sick the thing is that could make me really ill I?m 16 years old and I?m raging I was already ill and In pain without being worried of more now !
June 2021 by 327tashat
A group of adults with learning disabilities from Harris Community Support visited the cafe today the staff went above and beyond to get our group seated with all the relevant restrictions Thankyou !
June 2021 by Dandrr
Miserable staff rude from ordering at the till to the male staff member wiping the tables. Asked for ketchup and salt for my chips and he walked off very disgruntled that I should ask for help cashier spilt my coffee on the floor so had nasty stain down on side of my cup. They all look like they don't want to be there. Cutlery was dirty see photo.
October 2020 by Stephen P
Food and drink is okay, it's cheap enough so no major issues there. But you'd think the staff were in prison the way they deal with customers. Service with a smile is lost on some of them as the lack of customer service skills is fully on display at the till area. Impatient, rude and grumpy staff is never a good look. Good people skills can go a long way and can make all the difference. On a positive note, the lady clearing tables and bringing out the food was very pleasant and polite. She must be in disbelief at the poor attitudes of others. This should be a decent little place to stop for a coffee and bite to eat, but sadly it's our second visit recently and on both visits we had a similar experience from different staff at the till area, so this was our last visit. It's a shame but this place is badly let down by unhappy staff who make the customers feel ever bit of that unhappiness. It really shouldn't be that difficult, it's a Tesco cafe, the expectation isn't high, it's not a gourmet restaurant, so just smile and be polite, job done!
July 2020 by Debjones2
Nice and clean continuous wipe downs with helpful service, made me feel at ease even with covid 19, food was good, tasty and well presented, definitely come again
December 2019 by jackier1901
Had one of the breakfasts which was ok. Good for supermarket cafes. little on the warm/cold side when it arrived. Lady behind the counter had the worst mood, reported to me it was because she hadn't had her lunch break yet, how this was unacceptable and went into this rant. It had only just turned midday. It was very unprofessional.
