June 2023 by Jennifer Grey
Really helpful, fast service! Thanks for your help Kate! Professional, friendly and super helpful!
May 2023 by Nick Coles
Friendly helpful ladies in this store
May 2023 by Anita Wright
Visited Gillingham store yesterday and was very impressed with the service I received. Katie was extremely helpful and very knowledgeable about every item I needed. Staff are all nice and polite. Being someone new to DIY I left feeling confident enough to have a go, thanks to Katie.Well done and keep up the good work.Would 100% recommend
May 2023 by Robin S.
Excellent customer service! Very happy and great advice from Kate and Leanne today, super helpful and good banter. Thank you.
May 2023 by Damian Wilkins
Visited the store this evening after finding a product online but it was out of stock- Leanne was so helpful in finding an alternative for me
March 2023 by Stephaine Hayley
Poor customer service, shutters 8 tenths down and door locked waited 15 mins then a female assistant leaves premises for a cigarette, when asked is the store open she replies it closed as no internet, even though had a click and collect order , she just shrugged her shoulders and said well the shutters are down as if this was meant to be the we are closed sign.... do us all a favour and leave a note on the door stating you are closed as just about every other buisness had there shutters down and still trading, poor customer service
December 2022 by Richie B
Easy to find, easy to park. Usually have most products in stock, and if they haven't its ordered in next day.Two women on front desk, I got served by Kate, to be fair she Usually serves me, very friendly amd helpful.on click and collect within 2 minutes I had my items and was back in my car.Top service.
July 2022 by Sheila Allder
I have given one star because I placed an order before 6pm on 5th Sept and should have recieved it next day when I needed the stuff as I had a workman coming to do a job. This morning 7th, I have received an email saying its being delivered lunchtime today. Not impressed by this but they do offer good value on their goods.
July 2022 by Sammie B
I'm not very knowledgeable with tools and wasn't 100% sure which one I needed for a job I'm doing in my home. On arrival I waited a few minutes before being served by a really nice guy called Ant. He spent his time going through the tools I needed and which ones would be best suited for the job etc, every quiery I had, he answered straight away and clearky knows he's stuff. I would definitely recommend to anyone that visits toolstation Gillingham, look out for Ant as he is brilliant at what he does ?
July 2022 by harry wallington
Store looked like it was short on staff with a long queue. Not 1 person slacked on service, I was acknowledged upon entering within a minute and great service service it was my turn.
July 2022 by Kelly Hayakawa
Finally got a chance to visit the ol' Toolstation in Gillingham! Went to just browse since I'm getting ready to turn my garage into a proper woodshop. Spoke with Ant and we got talking about the best way to outfit it, and now I have a pretty good idea on what I want to start with! Thank you, Ant...I'll be stopping by soon for that band saw!
June 2022 by Mrs England
Came into the Gillingham store looking for brackets. Had no idea what I was looking for so a really friendly member of staff came to assist me. Her name was Kate. She listened to me ramble on and saved the day. The decking and bannisters in the garden are finally completed!!!
June 2022 by Kerry Stone
Kate is always so helpful when I come in goes above and beyond with her customer service. Credit to the company ??
April 2022 by Whiteandbright Maintenance
Purchase two cans of Leyland trade paint brilliant white 20 Lt in total.The paint has frost damage.I have used one can per room. The paint is lumpy and has skin. Contacting Toolstation to notified them my they have issues with this paint. And also find how the paint was stored. I am shot all I can do is off me to new cans paint.I will have to spend a day now sanding down the ceiling in two different rooms. And I won't get any conversation ! I am a trader in painting and decorating.
April 2022 by M
Very welcoming and friendly staff that were great help, I think two of the lads names were Gustavs and Joe. Went with the mrs and she said both the lads were very handsome people with the physique of Greek gods so I got a little bit jealous but other than that they were good people