March 2024 by Islarose Charles
Lovely service from the girls in the Foreign Exchange Bureau. They always give great advice and are always happy, polite and professional. Great job Rachel & Layla
January 2024 by Cathryn Johnson
I cannot recommend Jodie enough!Jodie not only helped book our family holiday but our wedding package too. We managed to choose a hotel that she had previously visited so was able to give us her own personal experiences and even asked her colleague for their experience of the wedding they attended at our chosen hotel.We really liked that we didn?t feel rushed. Jodie was so patient and informative. Thank you so much for helping us book our special holiday
January 2024 by darrell pollard
Nicola was amazing. Helped us book a beautiful holiday to Goa. She could t of done anymore if she tried.Will be going back when we want to plan our next hooiday
January 2024 by Cassie
I have just booked another holiday with tui at Hempstead Valley medway,we always go to Charlotte from start to finish she makes everything smooth and easy as I'm a nervous person she always makes sure that she does everything so it makes it easy for me I don't have any stress or confusion.She is an asset to tui friendly and always has a smile to great you.All staff are friendly and professional loving the new look at HempsteadI recommend tui for a smooth and friendly way to book your holiday ? ? ?thank you tui and Charlotte
January 2024 by J V
Excellent customer service by Charlotte Lang, nothing is too much trouble for her, very patient and knowledgeable. Would highly recommend her, I always ask for her when I go in store.
December 2023 by andrew matthews
I went into the TUI store at Hempstead Valley today 11th December,and spoke to a lady on the enquiry desk to ask for the information required for a visa I needed for a TUI holiday I had booked. She answered one question but then informed me to Google for the rest of information I wanted.There was no other customers in the store.Good customer service would have been to get the information to help me, the Customer.I'm very disappointed with the way I was dealt with.
November 2023 by Lee Busby
Charlotte has been extremely helpful organising previous holidays for us.We were so grateful that she could support us with our wedding and honeymoon plans. Charlotte provides such a personal experience and understood our wishes, making us feel nothing was too much to ask for!
October 2023 by Lin Jeffrey
Hillary has been enormously helpful over the years, 10 years plus. I look forward to going to the store and catching up during the booking of 2 to 3 Holidays a year. She was extremely helpful today booking our trip to Turkey next year, found decent flights . Will be back in January to book our holiday over Christmas. Lin Jeffrey
October 2023 by Ellie Gutteridge
My partner and I visited the Hempstead Valley branch where we had a 1-1 appointment with Carla who spent a very long time with us as we both wanted different things from our holiday so didn?t think we would find something! However, Carla went above and beyond to find us the perfect holiday. We have just returned from said holiday at the Tui Sueno Cortigo Blanco which was absolutely incredible and I couldn?t fault it one bit. I normally would have overlooked this hotel but Carla showed us all the different aspects of it and found us excursions surrounding it which helped so much when we were out there. I would recommend Carla to anyone wanting to book a holiday and will definitely be back to book our next holiday!
September 2023 by Michelle Smith
I wanted a little short get away for my anniversary, Krystal found us the perfect adults only hotel with amazing sea views! She explained the whole process of sorting our easy yet flights, checked if we needed currency and insurance along with contacting the hotel to let them know we were coming for a special occasion. Thank you for all your help
September 2023 by Lauren Henry
I booked a holiday with Amelia, she was so helpful and informative. She gave me lots of advice and ideas for different packages and deals, she also made sure that a good price was guaranteed. Couldn?t recommend her enough!
September 2023 by Karl Schubeis
Do you take your holidays seriously? Do you want six star service with a designated appointment with a true Travel Industry professional? I do and I look no further than Carla Hudson at Tui Hempstead Valley. A bright start shining from an already A team of caring individuals. Carla Hudson always goes an extra mile to not only meet but far exceed your expectations! Having organised six holidays for my partner and I so far Carla has earned the right to have our future custom for many years to come.People like Carla deserve special recognition.Thank you Carla for the story so far. We are sure to be seeing you again very soon. Best wishes Karl and Nigel. Bravo!!
September 2023 by Irene Smith
Charlotte was amazing. this is a first cruise and we where apprehensive, but she put all our fears to rest, so helpful, answers all our questions, and took time to explain things to us.brilliant customer care.
September 2023 by Katherine McEvoy
I would like to thank Cheryl for all her help and amazing advice when we booked our holiday to Florida. The whole process was made so much easier with her extensive knowledge of the resorts and theme parks. Perfect holiday = happy family.
September 2023 by Michelle Jarrett
I was helped in store by Hilary today and I cannot thank her enough. She managed to keep my little one amused whilst simultaneously putting together a dream trip and managed to keep a smile from start to finish. She went above and beyond and I am incredibly grateful.