January 2024 by Ellen Barts
It?s becoming increasingly impossible to get a pizza made from the pizza counter. There is never an assistant available and just a sign up saying it?s closed. They should open it say 4-8 so at least you can go and get one instead of so many wasted journeys
January 2024 by Chris Shaw
Good value and extensive range.One criticism- when they move product location they do not move the overhead signage so nothing is situated where they indicate it to be!
December 2023 by GamingSquiddy
Best store for everything you need and also if you love PRIME you can get tons here.
December 2023 by maurreen kirby
Tried telephoning to speak to a human being with a query at the Gravesend store. TOTALLY IMPOSSIBLE.Ended up at a customer service desk. Who could not even find Gravesend store.I only order from Asda for an elderly friend. Would not use them myself!
December 2023 by Nicholle Gillian
My son is Autistic and so we need a little extra support when shopping - the staff are always kind and welcoming. My only gripe is that the marked prices don?t always match the actual prices which is frustrating when shopping on a budget. I use the scan and go to avoid overspending but it would be nice if the prices were more accurate. Thank you to all the staff who support my son.
December 2023 by Jackie Elliott
Chemist shuts from 4.30 till 5 ... why ???? Plenty of customers... being told we shut in 10 mins everyone looking at one another ....no explanation...by the time its your turn to be served... the shutters are down and they walk away...what the heck... its 4.30 who closes at 4.30 am sure they could find staff to cover a tea break or stagger breaks as most company's do....????
November 2023 by Scott Freeman
Woman on self checkout today at 5:45 decided to make my life hard and took my basket, I wanted to carry my stuff to my bike at the door but she said no and snatched it. Power trip or what, some people choose to be cnnuts others are born that way.
October 2023 by C F
We used to really like Asda Gravesend but it seems to be going downhill rapidly. Outside areas are so dirty now, stock levels are rubbish, I know there has been some supply and demand issues with certain products but it seems extreme in this store, other stores are not having the issues this store seem to have, if there is stock available on the top shelf which hasn't been put out despite an empty shelf, staff seem very put out if you ask for help to get it down, shame as we used to like coming to this Asda but find we just avoid the place now as we're always left with a list of stuff we can't get and just feels unwelcoming.
October 2023 by Ian Hatch
Tobacco kiosk staff rude, just leave you standing there and walk off.... I'm still waiting to be served. No one has any sense of urgency. Wasting my time
September 2023 by Shani-Marie X
I do not recommend shopping in this place!!!! All the security in here apart from Steve is so rude accusing me of vaping and when I come down they?re the next day 4 security following me trying to make me leave when I did nothing wrong!!!!!! I will never step foot in this place! They don?t even listen to what the customers have to say without threatening to call the police
September 2023 by stylishnene 01
what cAn I say>>>good old ASDA.george clothing's getting more expensive but goo quality. no changing room though.staff are always helpful and friendly.customer service: a bit of a wait.post office available, McDonalds available, bureau de change available. opticians and pharmacy also available.the store needs to improve on their medication supply>>> rarely any on counter.I enjoy shopping here. using the blue light card is also a good thing.
September 2023 by T Malik
HiYesterday 3rd of September I am going to Shopping Gravesend Asda after long time because of Worker behaviour is racism it's same happened with me how they are doing with all Customer I Buy one pack of Medicine and scan at till and I call the approval but Mr. Mea ( serving Customer) is coming and look my face and said I am not going to approve this you are have already bought i said when I bought. they grab the one pack of medicine and strat insults me i ignored and again pick the other pack of medicine and scan other counter and wait for approval before other customers approved Mr. Mea said some thing she refused and pick the medicine pack and said just leave the store i go to Customer service and said please i need to speak with manager she make a cal and said me our manager mr Austin go home time is 15:50.i said ok some who help me then she take me the supervisor I asked his name but she did not tell the name and not have the name badge.any way tell about this incident she laughed and said me I am running late i am going home. you need to came back tomorrow i am going home than she left me alone. than I speak again customer service to call the manager Mr Rob is coming and say me i am covering Manager i explained again i need this medicine and about Mr. Mea behaviour they said i am follow up i asked please can you make a complaint but they just give me advice just leve the store because time is 16:30. I leve my email with mr. Rob to send me following reports but I know that all Worker just doning insult only that why I long time ago I am not doing the shopping Gravesend asda but yesterday I am not feeling well to buy the medicine from this Asda. Now is midnight i can't sleep for this incident and I am feeling more sickness. If Asda management need my bank statement when I did last Shopping i post here I Know Gravesend Asda don't Respect the Customer.Thanks
September 2023 by Rita Driver
Came to do some food shopping. They have installed new chiller cabinets, which look great. They have also rearranged the locations of many of their items, which made my shopping trip more arduous and irritating.
August 2023 by Dan Sandor
I had a truly horrendous experience at Asda Gravesend on the morning of August 22nd, 2023. I was using the Scan&Go service as a loyal customer and member, expecting a seamless and convenient shopping experience. However, my encounter with an utterly unhelpful and inconsiderate staff member named Raj left me completely disappointed and frustrated.During the so-called "Quality Check" routine, which I'd argue should be renamed to "Customer Discomfort Check," Raj displayed a shocking lack of empathy and common sense. A fellow shopper, a lady with a child, was grappling with a heavy bag filled with groceries. Despite her clear explanation that the bag was too heavy to lift and place into the shopping cart, Raj insisted that she had to comply for the Quality Check to take place. I was appalled by Raj's unreasonable stance, especially considering the lady's courteous request to perform the Quality Check with the bag on the floor.The situation escalated when Raj, in an unnecessarily aggressive manner, yanked the shopping cart away from the lady and her child. This not only startled and upset them but also showcased a shocking disregard for customer well-being. To my disbelief, the lady ended up lifting the heavy bag herself, likely out of frustration and exasperation caused by Raj's behavior.The entire concept of a "Quality Check" during Scan&Go transactions is baffling and counterproductive. Instead of enhancing the customer experience, it seems to be geared towards making customers feel like potential thieves. The Scan&Go system was introduced to streamline the shopping process and save customers time, but Raj's actions achieved quite the opposite. Her behavior consumed precious time and left me questioning the rationale behind such a poorly executed procedure.To add insult to injury, Raj had the audacity to complain about her supposed favor of bagging the items she had removed during the scanning process. This was a clear attempt at deflecting responsibility for her earlier behavior and only served to further tarnish the already dismal experience.In conclusion, my visit to Asda Gravesend on August 22nd, 2023, was nothing short of a nightmare, all thanks to the unpleasant encounter with Raj and the absurd "Quality Check" procedure. I strongly urge the management of Asda Gravesend to reevaluate their staff training, customer service protocols, and the effectiveness of their Scan&Go system. As a (formal now) customer, I expected much better treatment and a smoother shopping experience, which sadly turned out to be a far-fetched dream on this particular day.
August 2023 by sue caller
Lovely George selection but why are the changing rooms still closed since Covid?they could now be opened come on @asda open the changing rooms
