March 2024 by C. ?GTGal84? Clarke
Booked for a morning collection 8-12, of 2 large items. Told twice they were on their way after the allocated time. Once at 12:30 and then again at 1:30pm. Tried calling them at 2:30pm and there was no answer. The fact that I have been waiting for them since 8am and still waiting. Being told utter lies!!
October 2023 by lynn thomson
I have dropped off a large amount of furniture to Gravesend branch, was greeted by a very hostile man saying we don?t open until 9.30 it was 9.28, he kept sighing and moaning, if it wasn?t for my late mother wanting her furniture donated to bhf I would have taken it all back, very very ungrateful, please don?t bother
April 2022 by cher Hanstead
Lovely helpful staffGreat stuff in there
May 2021 by Maria Morgan
Terrible charity. Total waste of time. Drivers turned up with no masks and refused to take items. I had spend a lot of getting the items ready. I man from the charity ran me on a Sunday and l gave him full details of my items. He told me the charity would take them. Total lies. Very rude unhelpful manager at the shop when l rang to complain. This charity needs to change its advertising, it's total lies. This charity needs to train it's drivers on how to put on a mask and how to lift heavy items that they are obviously to shy to take. Don't say you will take items if you have no intention of taking. Train your st
December 2020 by Jayalakshmi Val
Such a Time wasters. They have drivers who is just wasting charity money. If have anything for removal please take it to the branch itself not booking with their useless drivers. Please avoid them at any cause.
December 2020 by Rajendhiran Vallathan
All my plans went in smoke because of Lazy Drivers. I bought a large wooden display cabinet from British Heart foundation in 2016. To free up some space for my kids we decided now to give it away to the same foundation. We booked in advance and the item requires 4 people to lift, but when the driver and only an assistant came and saw the item. They said straight away that they can't take it because British Heart Foundation new rules say they can't items with glass in it. They just enacted for literally few seconds to discuss with their manager in office. I felt lt really angry as we planned for a whole week to tidy up things in it. It is a complete waste of time.
September 2020 by John Townsend
We have always found the staff in the store at Gravesend very helpful and friendly.Went into the store on Saturday,and saw 2 very nicesofas,which we purchased,and was delivered on Tuesday,we had 2 sofas which ask if they would like,as your advert was asking for Sofia and table.Well the van arrived,and driver looked at the sofas and said well if it has no fire labels I do t want them,they took one sofa. brought the sofas in bit and basically said good bye,asked if they were going to put them together,and he said they were easy to put together and left
September 2019 by Diane Morel
Found some great furniture at very reasonable prices. Staff are always very friendly and helpful.
December 2018 by Joan Hallford
Lovely helpful knowledgeable staff. Great value, some amazing stuff.
October 2018 by Luke Vilain
This place is great, good furniture, they pick up for free (so get good stuff!), and the staff have always been lovely to us. Highly recommend
October 2018 by Lisa Cox
Lazy Collection Drivers - Large unit was booked in to be collected. They arrived and said it looks heavy but were told it came apart for transit. They discussed it in their language then refused it on the grounds that it had a mark on it !! They were just too lazy to take it away ! I have donated many items in the past but I will never donate to them again !
October 2018 by Susan Glenney
Loadsa stuff, good value.
September 2017 by Lucy Ball
Excellent
July 2017 by Julie Boffa
Friendly and help full
July 2017 by Gill Briggs
Good selection bit pricey for 2nd hand
