November 2023 by Jamee Salam
The worst Halfords store I've ever entered, from their lack of customer assistance to their stock level. I've gone there on a few occasions and never seem to find what I'm looking for, their shelves and walls are looking bare and not stocked up. When you ask for help or assistance staff just say if it's not there we don't have it rather than helping you find an alternative or order it.
October 2023 by sarah wall
Had to wait a while as I think they were busier than expected but it was worth the wait. Friendly helpful staff (Nat) and they did a very good job of fixing a window chip.
October 2023 by Laura Rakauskaite
Came in to fix my bike yesterday as the breaks/disk was faulty (more was explained in bike language but I just took their word for it) they took my bike in overnight. I received a confirmation text thats its done on the following day (today), perfect timing as well, just before I started my break at work. Really really great service, will only come here for anything bike related now :) highly recommend and a very happy customer??
October 2023 by Fraiser Patterson
Paid for installation of number plates. Lasted less than 10 days. When I went to have them reinstalled, I was told to wait for a dry day and to drive illegally in the mean time.
August 2023 by Stephen Turner
Not enough staff on a bank holiday, had to wait an eternity for purchasing one item due topossibly under trained till staff.
August 2023 by Peter Donoghue
Did not have any more Ford Black paint, none since Weds last and assistant not sure if any more has be ordered told to try Dartford .
August 2023 by Adam Donner
Went In for new wiper blades. Talk about rip off. Nearly £70 for some blades without fitting.Keep dreaming Halford, I'll buy them online an wait a day to get them off amazon
July 2023 by James Bakojja
I recently had an issue with a bike I bought from the store. it was basically still new, had ridden it a few times, for short distances. It indeed had an issue as was later confirmed. Unfortunately, It took a while to get the assistance I hoped for even after a complaint which caused me some stress. I returned the bike to the store and it was eventually agreed the issue was on their part. An apology was given and an appropriate solution offered. Although, she seemed hesitant, I want appreciate the lady who attended to me for trying to make things right. Halfords generally, deserves Half a star, I think(Policy and all that) but for the store lady's attempt to solve matters, I will give three. This is because, I tried really hard to help them see the problem. I will reserve my final review for how the resolution turns out.
June 2023 by Cindy Thorne
Very disapointed with the 10 point check i had recently, tyres checked shortly after found one was bold!! Oil check & shortly after just about registering on the dipstick so needed oil!!
June 2023 by Emily Harper
Very helpful staff. Quick and easy solution to my car issue
May 2023 by Lynette Blackhurst
I used their website to check which battery would be suitable for my car (by entering my reg number), then ordered & paid for, the battery, to be installed an hour later. I had broken down fairly near the store, so drove straight there after a jump start. After waiting an hour, the fitter opened my bonnet and said the battery wasn?t suitable for my car and offered me a refund. He told me that their website wasn?t accurate, so he suggested I try a different store. Total waste of time and I was given no help to solve my predicament. I left with no information on what model of battery I should be searching for. I won?t be using Halfords again.
May 2023 by Theresa Calver
Went to gravesend store meant to open at 8 eventually opened at 9.45 due to a manager not turning up for work til then . When he did turn up no apologise made apperently his leaving in three weeks so couldn't care less. No availability to fit a stereo ended up leaving the store empty handed
May 2023 by T M
The staff member serving was very helpful and very kind at checkout. Not so busy. Friendly staff
April 2023 by Angela Halsall
Very helpful and demo of how to install child's car seat was great.
April 2023 by Kellie Lingham
Great service, good price, great people were funny and helpful
