January 2024 by Yvonne Murray
Gravesend Pharmacy operates a deplorable and inadequate practice which is having a detrimental impact on both the local community and the mental health patients relying on its services. The sheer necessity to make 28 phone calls is utterly disgraceful. Springhead Health, situated in Vale Road, Gravesend, not only fails to advocate for its patients but also demonstrates a refusal to address the concerns, despite being conveniently located next door to this terribly run pharmacy and using them for repeat prescriptions. What was once a service upheld to high standards has now regrettably devolved into a mere semblance of its former self under the new management. The evident priority appears to be extracting payment for a service that is clearly failing to meet expectations. As soon as my current delivery service expires, I am inclined to entrust my queries and medication deliveries to a more reputable company, one that prioritizes customer satisfaction and effective service provision.In conclusion, it is imperative that this pharmacy divests from its current trajectory of prioritizing profit over patient care. A swift remedy to the issue of unanswered phone calls is long overdue, and immediate action should be taken to employ individuals capable of promptly and effectively handling inquiries. Greed must be set aside in favor of restoring a commitment to quality service and patient well-being.
December 2023 by Abbas Sadi
Amazing pharmacy! Quick and efficient and the staff are all lovely! Definitely would recommend!
December 2023 by Zigzag
Very helpful people but its shame they never Answer the phone.
June 2023 by Thomas Quinn
Been to the pharmacy today my C/D medication was not available for a week they tried to order without any luck but a lovely lady called Janet who works there liased with the Drs to find me an alternative medication waiting for an hr but Janet went out of her way to help me get an alternative medication with success I can?t thank her enough she was so kind an helpful I give her a 10 out of 10 for wat she done for me absolutely amazing
June 2023 by Loraine Attree
Thank you so much Janet for sorting out an alternative medication you went out of your way to help with much luck liaising with the doctors surgery and getting it all sorted you are a really lovely lady and help so much thank you
June 2023 by Jason Swain
Just to say all staff and especially JAN have been great thanks jason swain and rachel Bailey
December 2021 by Chanice Bennett
If I give less then 1 star for this absolutely joke of a pharmacy I would! DO NOT USE THEM!! I have never dealt with more incompetent staff in my life I have so many problems there but today I have received the wrong persons prescription for very poorly my 1year old baby! They lied to me saying that they have only just received when the doctors confirmed it was sent to them this morning! And she had the audacity to call me rude for being angry that the antibiotics for my daughter were not ready. I will never be using them again and unless you won't to either not receive your prescription or wait 30 minutes+ whilst they stand around chatting I would suggest to anyone else to avoid them too!
December 2021 by D C
This is the absolute WORST chemist in the world. If you are sick or vulnerable - DO NOT USE THEM! I have witnessed bad service that borders on discriminatory and racist behaviour from the senior staff in this business. They have no right to be allowed to service the public, let alone those that are poorly and need vital prescriptions. The staff are appalling and have caused me so much pain and upset that I honestly hope no one else has to suffer the treatment I have because of these disgusting, awful women.
November 2021 by Tadek Lapper
2 minutes, in and out. Good service never a problem with scripts sent across by my GP.
November 2021 by Fahim Abdullah Khan
It's Tuesday and the pharmacy is shut. On google it says open till 6:30. They never answere their phone.
November 2021 by S G
The male pharmacist who gave me my flu vaccine was very helpful. Thank you.
October 2021 by sandy chana
Really poor service, always a long queue and never have any medicine in stock. Then they send you away after waiting for 30 mins. Increase your workforce to reduce the long queues!
October 2021 by BarbeeP
If I could give zero I would! Turned up for a flu jab appointment which initially was booked for 08:30 but was changed to 09:00 & that was o my because I called them yesterday) . I was stood outside for 20 minutes, an employee opened the door for another worker & a delivery. At approximately 09:10 the employee opened the door again myself and another lady asked about our flu jab appointment & we were then told as the pharmacist was sick & the pharmacist that was coming in wasn?t doing flu jabs!!!When asked if I could rebook, was then told no appointments on top of that the employee then had the cheek to tell me she?s phoned everyone who was due a flu jab which was a lie as I?d been stood outside the pharmacy holing my phone whilst playing a word game!!!! What an absolute joke!!!!! Very poor service!!!
October 2021 by Ryan Lindop
A terrible service and I was told I am unable to have a certain medicine the doctors next to here prescribed for me
September 2021 by Oliver Toma
Very bad service never have the meds there I have a little boy who is on special formula milk 3 days they told me they don?t have it waiting for delivery they sed on the 3rd day they told me they can?t get hold of it so my boy had to stay without milk for the day hat to go special to darenth valley hospital to get some to get by not normal
