December 2023 by Matthew Duff
Utterly useless. Was number two in phone queue for 40 minutes. Totally incompetent. NO STAR.
September 2023 by Gary Kitchenham
Had an appointment here this morning, no long wait , receptionist was welcoming polite and friendly, same for the doctor too , helpful, friendly and nice. , So absolutely no issues at all , maybe staff have been changed since the bad reviews
June 2023 by Samantha Holden
I went to Elmdene surgery today, and despite the reviews on here, I couldn?t disagree more with the comments about the hard working receptionist they had in. (I will refer to the receptionist as A) A, was very helpful, compassionate and understanding towards me today, something I am very grateful for and can?t thank her enough for all her help.These services, the NHS as a whole, are under pressure across the board and I feel for all of them. Let?s try to be kind!!
March 2023 by Sophie Clyne
Not even worth one star. Haven't been able to get an appoint for months. Nobody EVER answers the phone. I went there in person to book an appointment. They said they can not do it in person and I have to call. Yet they never ,ever answer the phone. I have over 67 calls made to them, some i've been waiting over an hour for someone to answer. Not once did they ever answer. A few times they kicked up the phone and immediately hung up on me.Don't waste your time and energy Tring to get an appointment, do yourself a favour and register elsewhere. Every GP surgery has a duty of care & this one is lacking big time.
November 2022 by The ?House of Thompson's? Thopmson
I have noticed a naughty behaviour and culture at this surgery! The receptionist are unfriendly, angry and unpleasant (especially to groups of people). Some of the staff are rude, harsh, and gang up on the customer; which lets it down for the good staff. More empathy is needed and if staff can not offer this or can not be professional; they shouldn't be there.
October 2022 by keven robinson
What a ridiculous place to have a surgery. Zero parking and the road is full of residential parked cars, or dropped curbs.
October 2022 by angel Madison
Absolutely Disgusting service. Can't even get a booking with my own doctor, in the same week. Tells you to wait 2 weeks for a telephone consultation.
October 2022 by Mark Aldridge
Only 1 doctor on duty so obviously running behind. Sitting in the waiting room I was able to hear everything they were saying in the consultation room.The Doctor was great and so were the receptionists.The whole GP system needs review not the individuals.
October 2022 by Tom Scott
Very helpful reception team on the two occasions I called this week - they are a busy surgery but always very polite (at least in my experience!)
October 2021 by Fern Reilly
Worst surgery ever. Since I have joined, notes have either been deleted or just never made. Can't understand any of the doctors they put you through to. Worst decision I ever made.
October 2021 by Magalena M
Sorry I mixed up surgeries but I'm in pain with you guys, sorry to hear people who should help and make us feel safe are so unprofessional and rude ?
October 2021 by Katalin Szandi
This GP service just useless. They are not helpful at all and the waiting time for anything is so long. I wish I could over register to somewhere else but it is not possible which is even more annoying.
October 2020 by Aaron Ellett
Receptionist is rude and has as much empathy as id expect Adolf hitler to of hadAlso i was taken off the books for no reason and they take forever to sort anything out so have to wait minimum 2 weeks to get a appointmentOR go to a room.full of sick people (walk in) in this pandemic i shouldnt need to wait as i shouldnt been taken of the booksI think they need to look into your practices again as your beyond bad
October 2020 by Bethan King
2 younger girls at reception would rather have their own chats than see to the people waiting, more occupied with talking about their social life, very blatantly rude.
October 2020 by Mary Izegbuna
If there is anything less than 1* I would have given them. I moved down from abbeywood wood and had to change surgery. Register with this surgery and life has become hell. Don't bother trying to reach the surgery on phone. Try and called them and you will be told you are number 18 or more or better still request a call back ( never happen) then you plan to wake up early to get there 8am, still no luck to see a doctor and if you see a doctor you might be lucky to express your concerns. They misplace letters , prescription takes more than 3days to be issued, medical report received via email and not attached to your record. On one incidence the Doctor ask me to go and get injection from pharmacy because they do not have the injection. I can go on and on but the aim of this review is to express concern and glad CQCgot involved and closed them down.
