September 2022 by Nick Holt
There was a shower gel I wanted, they happened to have a 20% discount day. Result! Cheapest available price. Excellent.\\n\\nBut the up selling after getting to the till is a bit much when you witness it with EVERY customer. Everything in Molton Brown is (deservedly) pricey, I mean high end. Everyone wants everything in there anyway, it's not like being offered a 99p bar of chocolate - discounted because it's going out of date. I was offered something for £30, when what I went in there for to buy was £20 - already a cheeky purchase for shower gel. (it's good though, and heavily concentrated) But people were walking out the door with an unexpected small bag, unexpectedly £120 lighter. Outside one couple stopped - she looked at their bag and I heard one of them say \\\"shall we take some of this back?\\\" If that was you and you're reading this, I'm sorry I laughed and nodded at you, you looked stunned.
July 2022 by Lilly Collier
Adam was absolutely amazing!!! We had to return some items as we had bought the wrong items previously and he gave us bluelight discount. He also made us aware that if we bring in our empty bottles we also can get a discount! Very friendly member of staff and a pleasure to be served by.
July 2022 by Albert Williamson
Very friendly staff, great choice
March 2022 by D W
Excellent customer service and very informative
November 2021 by Irene Smith
It's always a pleasure to shop in this store, the staff are pleasant and knowledgeable nothing is too much trouble, especially the manager, lovely shop.
July 2021 by Julia Jenner
The employees in this Molton Brown store provide exceptional customer service. Everytime I have visited, everyone has been knowledgeable about the products & very helpful. I do buy MB online but it's an absolute pleasure shopping here!
May 2021 by paul hart
Very helpful and professional explaining their different products. Stocked up with molten brown for next few months. Take care guys
