October 2023 by Gerri Wrentmore
Fab service at Bluewater store yesterday. Greeted as soon as I walked in and lovely young lady came over to help me. Rehanna? I think was so kind.I was looking for ring with voucher given for birthday pressie. We found perfect one and initial sizing issue was sorted within a minute.Great professional service from a young person, with confident chat to help me, much appreciated. I will be back to get the matching products available.Thank you x
August 2023 by Jo Coleman
Nice selection of bling. Just boring.
June 2023 by Charlie Rowe-Smith
Rating: ????? (5/5)I recently visited Swarovski at Bluewater on Saturday, the 27th May, and I must say that it was one of the most outstanding customer experiences I have ever encountered. I was greeted with warmth and professionalism by Monica and her incredible team. As someone who has worked in various customer service roles for over 30 years, spanning across Retail, Hospitality and Digital customer E-Com journeys, I can confidently say that Swarovski has set the bar extremely high in terms of customer satisfaction.I must express my heartfelt gratitude to Monica and her team for providing "The Best" customer experience I have ever encountered. Monica demonstrated a level of attentiveness that surpassed my expectations, genuinely interested in understanding my needs and went above and beyond to ensure that I found a solution. It was evident that they genuinely cared about my satisfaction and wanted to ensure that I left the store with a lasting impression.I am now a loyal Swarovski customer and will eagerly recommend your store to everyone I know. Swarovski has won my trust and loyalty through this exceptional experience, and I look forward to purchasing from you for every special occasion in the future.Thank you for a remarkable shopping experience it has left a lasting impression on me which I will be shared with others for years to come.Great job, Swarovski!Sincerely, Charlie
June 2023 by ghatax koch
Worst customer service. The staff is unfriendly, discriminating and patronising. Ruined our experience in the shop. Won't be returning to this shop and lost interest in buying Swarovski in the future again.
April 2023 by Caroline Don
Visited Swarovski Bluewater with my mum yesterday and although I had made an online order, Harriet in the shop was able to show me the items I ordered (as I wanted to check the ring sizes).She was patient, kind, friendly and professional and really valued her help.It isn?t often I feel compelled to write reviews, but she was so helpful and nice, I had to!Thanks you, Harriet. Great ambassador for swarovski!!
March 2023 by Dave Barber
I purchased a set of Swarovski earrings for my partner Christmas 2021, unfortunately one one the posts on the earring came loose. I contacted Swarovski Customer Service on a Saturday and was surprised they were open. The advisor was polite and exceedingly helpful, and told me the items were covered by warranty. I was told to take them to my local Swarovski outlet in Bluewater shopping centre. There again I received the same impeccable service, the items were replace with no quibbles. Thank you to the Swarovski staff concerned, excellent customer experience and service.
December 2022 by AB & BC
Nice jewellery and friendly staff!
December 2022 by Carlo Ioquaniello
Great shop to buy gifts for the wife
August 2022 by Aileen Bergin
Although what I wanted was not in stock the colleague was very helpful and advised me what I could do
July 2022 by Derek Aggrey-Solomon
Very welcoming and helpful staff.
July 2022 by Femi Adebayo
Excellent customer service
July 2022 by Jithu Menon
Absolutely awful service!Bought a bracelet at Christmas, 2021. Since then, it has become faulty on two occasions.My wife is an anaesthetist and due to hospital policy, no jewellery can be worn at work, so the bracelet is only worn on weekends and special occasions.Having to travel all the way from Maidstone, I was once again requesting a repair or like for like replacement.Unfortunately, not only would they not repair the bracelet, they had stopped producing the same style.I requested a refund and was initially told that I could have a refund. So I went to another jewellery store to see if I could get a bracelet, which I found. I then came back to Swarovski to get my refund but was then told that I could only have a gift card. This time, the lady I spoke to was very rude and unhelpful. When I pointed this out and asked her for her name, she refused to give it to me. Fortunately, another member of staff called out her name, Jess.Jess was rude and patronising, first giving me the incorrect number for head office, then telling me that it wasn't her fault that I don't understand store policies.So, now I'm left with a gift card that I don't want and no bracelet.For an item that cost £135 and is wore rarely, it?s terrible that it became faulty twice in 6 months.I have lost complete faith in Swarovski and its staff
July 2022 by Yo Lo
Been in this store a few times and the staff here are so unfriendly. The typical artificial exaggerated hiiiiiiiiiiiiii until they 'think' you don't want to buy anything, and then literally put the smacked face back on. That's on a good day when they can be bothered with you. What's comical is I'm actually a regular Swarovski customer at other stores. They're unapproachable and unfriendly. Also very unhelpful. Wouldn't return here. They're actually old fashioned arrogant and stuck up. It's actually quite cringing and I feel second-hand embarrassment for them. It's like they don't want your custom unless you're willing to literally go in and know exactly what you want and throw your money at them. Yes! That would make for a lovely shopping experience I'm sure. Weirdos. A Primark service in a diamond store.EDIT: response to the response. When you have this many reviews talking about your store's service, maybe use your resources to go in the store for quality assurance checks, mystery shoppers, CCTV check etc, instead of expecting customers to waste more time in writing it all out in an era time is PRECIOUS!
June 2022 by Sayithow itis
Been in this store a few times and the staff here are so unfriendly. The typical artificial exaggerated hiiiiiiiiiiiiii until they 'think' you don't want to buy anything, and then literally put the smacked face back on. That's on a good day when they can be bothered with you. What's comical is I'm actually a regular Swarovski customer at other stores. They're unapproachable and unfriendly. Also very unhelpful. Wouldn't return here. They're actually old fashioned arrogant and stuck up. It's actually quite cringing and I feel second-hand embarrassment for them. It's like they don't want your custom unless you're willing to literally go in and know exactly what you want and throw your money at them. Yes! That would make for a lovely shopping experience I'm sure. Weirdos. A Primark service in a diamond store.EDIT: response to the response. When you have this many reviews talking about your store's service, maybe use your resources to go in the store for quality assurance checks, mystery shoppers, CCTV check etc, instead of expecting customers to waste more time in writing it all out in an era time is PRECIOUS!
June 2022 by roger clarke
I'm sorry but I didn't get the lady's name who served me today (11.30?), she has fair hair and wears glasses if this helps lol.. I just want to say that she has a great attitude and is very very kind and helpful. I have been in this store a number of times and every time she has served me she has been great... Thank you! and you are a credit to the store.
