March 2024 by Bryan Raine
It would be helpful if the website showed a separate opening time for the foreign exchange. Theoretically it opens at the same time as the store but getting ready for business takes around an hour!!!!
March 2024 by Faye
I visited TUI Bluewater on Wednesday with my partner to book our wedding. Lucy spent nearly 3 hours with us, taking the time to go through the details, book our holiday, wedding and book the holiday for 13 of our guests. Definitely recommend booking your wedding through Lucy at TUI!
March 2024 by James Beaumont
Just booked a Barcelona trip with my Dad with Kathleen. She could not have been more helpful and patient. We went through a few quotes and she was eager to answer all my questions and make the process as easy as possible.So excited for the trip - thanks Kathleen!
February 2024 by Glenn Debenham
Abbie at the Bluewater store was amazing she addressed all our concerns and kept us update on the requests we made Abbie was patient and most of all listened thank you ?
February 2024 by Danny Ismail
We recently visited TUI?s store as we had no idea where we wanted to go and thought some face to face guidance would be helpful. Best decision we?ve made. We were seen by Emilie, who couldn?t have been more helpful. She was patient, full of advice and enthusiastic the entire time we were there.Emilie showed us multiple hotels, in multiple countries? at different times of the year, all to ensure we were happy with our eventual booking. Emilie talked us through every option in as much detail as we wanted and walked us through the process start to finish.As someone that would actively choose online booking, 99% of the time, I think Emilie?s service will completely change how I book holidays.
February 2024 by Aaron Barr
Abbie at Bluewater TUI was brilliant. Very patient, explained all the different options for a multi centre. I was quiet demanding to ensure I picked the perfect holiday for a special occasion for my 2 children and I.Unfortunately Abbie was let down by the computer systems and 3rd party flights so it meant I had to change plan but Abbie and her colleagues, kept me updated via emails and phone calls to find a very good solution and saving me money in the process.Thanks Abbie You're a star.
January 2024 by Dani Bennett
We made an appointment and were seen by Vicky, who was brilliant. She spent over an hour with us, whittling down the vast options to three that ticked all our boxes. She was very knowledgeable and patient, explaining everything thoroughly and working hard to get us the best deals. We came away very happy and now have a lovely holiday to look forward to. Thank you, Vicky.
January 2024 by Sally Hawkins-Brown
Carl is absolutely fantasticBooked a cruise and he couldn?t have been more helpful
January 2024 by Jack Bonner
Had the best experience in TUI Bluewater last week. Was looked after by Sharon, she was really helpful and found us the perfect holiday. Thankyou we will definitely be back to book another holiday!
January 2024 by Darren B
First class service from Ms Webb who handled our booking and was a pleasure to speak with. Looking forward to a well deserved holiday!
January 2024 by Andrea Bonner-Williams
This was our first time at this store, and we had an excellent customer experience booking next year?s trip, Carl went above, and beyond, in, making our experience exceptional, from his knowledge of the area and best prices available for the trip that we wanted to book. Including everything we needed for the perfect holiday. We will definitely be back again to book our next trip . 100% highly recommend.
January 2024 by Kim
The new store looks amazing and as always Carl gave exceptional advice on helping me book a cruise. His knowledge and advice are always 100%
January 2024 by Mel White
Really lovely helpful staff ,Abbie helped us book today ,she was extremely patient and found us our holiday that we wanted.
January 2024 by Chloe Ludlow
Came in and booked our holiday last week with Sharon, thank you for your help in finding us the perfect holiday for a large group! We are very grateful x
January 2024 by Trekking Matt
On arriving at Bluewater we immediately went and added ourselves to the virtual queue. Having had some lunch and a bit of shopping we were called by the store for our appointment with Abbie.We sat down with her and explained our very specific holiday requirement. She was able to arrange everything we wanted. Very friendly and knowledgable, explaining very clearly what we need to do going forward.We would recommend this store and Abbie without hesitation.
