December 2023 by Karen Lewis
Nothing to describe.
October 2023 by Joy Rowe
Short queue, prompt and helpful information regarding an old account.
April 2022 by Stuart Franks
Fellow customers/reviewers, beware the folly of your negative comments. You would all be up in arms if the High St branch closed forcing you to complete 100% online banking. Aim your views towards the business hierarchy, they make the rules, not the branch.
December 2020 by Bellal Afghan
I am a business man busy with daily work but unfortunately i have NatWest business account but waiting in the que for almost 40 minutes is jut unacceptable!! I could be doing something really important!It's time to leave NatWest because of this!!!
October 2020 by Jane Philpott
No staff, horrendously long and slow queue.
October 2020 by Shaun Carr
Always a long queue at this busy branch never more than two staff behind the counter
September 2020 by david boughton
The worst ever ...just waiting for them to say it's closing this bank down ...dreadful waiting times and lack of staff ....esp at lunchtime when they know it's going to be busy
September 2019 by D S
Lovely staff but the waiting time is the longest i have ever had ..the people in the queue were mainly elderly and found it very uncomfortable standing for so long ..luckily i could use the computerised system but a lot of the people queuing were unsure or unable to do so..definitely room for improvement
December 2018 by sam g
Need so so so many more staff.
September 2018 by K Man
The reality is that unacceptably long waits for service are now the norm here. Customer service has taken a back seat with the bottom line being the point of focus following nearby branch closure. Natwest's painfully duplicitous marketing spin only adds to the frustration when standing in line.
May 2017 by Dave Cullen
Standards dropping Nat West. Branch makeover. Strip back in staff. Waiting times due to pressure on great staff. .. but N.W need to sort things. I joined this bank for service not queuing as has become the norm!!
November 2016 by Paul Parker
It is NatWest Bank, what can you say.
