January 2024 by Michael Davis
Worst dinning experience I've ever had. Spent 2 and a half hours here, had to find the waitress after half an hour to order food and drinks. Took 40 minutes for kids starters (only tortilla chips and dips) which where sitting under the heat lamps all the time. Mains arrived and were cold, sides arrived later but were piping hot. Only had 2 drinks the whole time and had to go find the waitress again to ask for them. No one came to the table to check we were ok or wanted anything.
January 2024 by Beth Mai
Decided to go to the beefeater with my family and friend as we haven?t been there in quite sometime. We were seated quickly after booking online, our drinks and food arrived quickly and the waiter had brilliant customer service. Overall the food and drinks were great and we had a good evening, we will be revisiting in the near future.
January 2024 by Elizabeth Cass
Saturday night, place is empty. Waited 5 mins for the host to arrive to just tell us to take a seat and order at the bar. Decided what we wanted, walked up to the bar for a staff member to ignore us, walk behind the bar, get her coat and then start talking to other people in the place. No acknowledgement from any staff that someone would be over to serve us.Used to be a really nice place to eat but not anymore. We left after being ignored by staff who obviously didn't need our custom.
January 2024 by Kylie Brown
Went for boxing day. Food was awful,service was also. Had to send a few dishes back as was wrong, they really let themselves down! Not enough staff and the food was actually disgusting! Did email to complain never heard anything back!. Iv been going here for years and never had a problem till this
January 2024 by SD Tokmak
Hi all! I've had breakfast here a few times. It was nice, and I had vegi sausage that tasted good for a change ? ? ? ? ?The staff are friendly and helpful.The atmosphere was calm and quiet, so it's a great place to chill out before/after a long days work.Good place to stay for a few hours ? ?
January 2024 by Nicola Nixon
Friendly staff and helpful.I had roast Turkey which was nice, vegetables were a bit hard for me and couldn't eat them all. Dessert was lovely festive after eight mint.If you want a cheap meal, good value for the money.
December 2023 by Stephen Munday
Slightly depressed pre Christmas lunch with colleagues. Started with a water leak through the ceiling next to our allocated table, saw us asking to be moved elsewhere as the area smelled of damp carpet, and so the ten of us were moved to a table just outside away from the affected area, so that was good. However my choice of meal ( some kind of prawn skewer) looked great on the menu but was lean on meat in reality and the side salad presented in a small ramekin taken from The Borrowers. For £18 it was very poor value.Parking: You need to log your vehicle in using the computer on arrival or you will be penalised.
December 2023 by Toni Burgess
Very disappointed. My fillet steak was not able to be cut in several places due to a tough sinue. It was replaced but still only another tail end which was very over cooked. Mushrooms were old and should have had the skin removed as very tough. My husband's chips were cold.
December 2023 by Leigh Smith
We went in early on a Saturday morning for breakfast and was greeted by a lovely young lady, (who we later discovered was called Maisie) who showed us to our table. She also took our order promptly. Did not have to wait long for our food and it was cooked well and tasted very good. All in all great service from Maisie and the Chef.
December 2023 by Richard Champion
The only positive that you can say about this place is that it needs to be closed down.My wife and I visited this place because having had a walk-in Maidstone, I googled local restaurants and this came up.When you going inside, the place is incredibly dingy with no atmosphere whatsoever.We ordered our food at the bar. My wife had fish and I had the gammon.When the food turned up, it was not cooked properly, and the fish was replaced, only to come back, still not cooked properly. What?s even worse is that it was the manager who bought the fish to the table with the comment there?s your fish and he just shoved it down and carried on. We tried to call him back to ask for cutlery, but were just ignored.My gammon had far too much fat on it and was chewy. My meal also turned up with just 16 chips! I asked for more.The whole experience was a huge disappointment but, I would like to commend the young member of staff who came to collect our plates. He asked if we enjoyed our meal, and when we told him what a poor experience it was he was very apologetic. I commented on his positive attitude, because he was a credit to a business. That is a complete and utter shambles and joke! I would even go so far as to say that the business does not deserve him.
December 2023 by Michael Adcock
We had a brunch and thought it was good value. The food was of quite reasonable quality and the service was efficient. Staff were polite but not quite as friendly as where we live (Midlands). We notice this when visiting the southeast.Vegetarian options: A good breakfast choice if you are vegetarian. Lots to choose from either cooked or continental breakfast.
December 2023 by J H
Waited a long time to get our food, it was a Tuesday and hardly anyone inside. No chicken drumsticks so offered goujons instead. Table was so sticky, I had to lay my scarf on the table so I didn?t ruin my blouse sleeves. There was a kid and his parents nearby and this kid was walking on the tables and bashing the hanging lights. Staff didn?t warn the parents of the dangers, just ignored it.I went up to the bar to order 2 pots of tea. Was given the pots and saucers but there were no clean cups. I was given two glass cups. The server took one away as it was dirty and I pointed out green stuff on the rim of the other one so he took that away. He managed to find clean matching cups in the end. But no eye contact, chat or manners. It used to be great, now understaffed with people who don?t care, shabby and tired, dirty and sticky. Won?t be visiting for a very long time, if at all.
December 2023 by cooking with yanny
I really like coming hear and we decided on our annual christmas gathering with friends. The Christmas menu was good for money and had a good choice.However i had the pate and so did my friend , the people that got the fondue got more bread so we had alot of pate left over .The main meal i had the salmon , the salmon was cooked well but the pastry was so dry , the sauce was delicious and the potoatoes.Pudding was disappointing me and my friend had the apple pie it was so sour and tart no sugar had been put on the apples when cooking.The service was ok not fantastic but she did what she needed to do.If not christmas the food is really good so i would come again.
December 2023 by ??
We booked a table for last Sunday afternoon.After we sat down we asked for a high chair for our daughter which a member of staff got however had dried food all over it. The table was Also very sticky and dirty as were many other that hadn?t been cleared away. Also many bits of food and sauce wrappers over the carpets and floors. We was expecting some table service but none arrived so we eventually ordered at the bar. We grabbed our own cutlery just as well as none came out with the food. The wait for food wasn?t to long considering they only had 2 members of staff. However there was many other tables angry on how long it took to receive table service which we didn?t get.The food was very average we had the turkey roast and bacon burger. The veg was straight out the freezer and turkey resembled chicken you would get in a burger, also frozen I imagine. I would rather of gone to McDonald?s and got better service and food and cost me 1/4 of the priceBig disappointment as we have come here in the past and has been lovely but has gone downhill massively since last coming
November 2023 by Endija Sked
Awful experience, waited 50 minutes for our food. Half of our table already finished eating. When asked for our meal we got told it was sitting on a table.. somewhere upstairs.When we got our meals , I asked for no tomato ( I?m allergic ), no bacon and skinny fries. My burger had everything in it. I did not eat anything as I was unable to eat the burger and didn?t want a replacement at this point. At no point anyone apologized to us.Felt so awkward asking for a refund.Not to mention they looked so understaffed , the staff there were run of their feet. On a Saturday night, I only saw two members and they did not look happy at all. I don?t blame them, but a simple sorry would?ve been nice.
