December 2023 by Claudia Cosman
Wouldn't recommend, buyed shoes that was worth it 90 pounds and it turn out they were actually killing my foots, unfortunately wasn't able to exgange or refund as I wore them but if I wouldn't wore them for a walk I wouldn't had the issue I had, definitely I won't but from this company anymore.
November 2023 by Noel Ensoll
The assistant was a lovely man.
November 2023 by Alexandra Wright
When I purchased some school shoes in store on Monday an older looking lady there I found to be quite rude but ignored that as the young guy assisting me was very helpful and polite. Today however I was appalled at how uninformative the two members of staff were. I had made the journey into town to exchange the shoes but was told they couldn't give me a refund or exchange as they didn't know when their manager Carol would be back off her lunch break. I therefore had a totally wasted trip and cost of parking and petrol for nothing. All due to bad management so would in future encourage anyone I speak to to shop at Golden Boot instead as the staff are always helpful and can do things like refunds and exchanges!The two young girls reluctantly sent a text to their manager asking when she would be back back she didn't bother to answer the assistant.Very poor and would have expected alot more from Clark's.
October 2023 by Nicky Davis
My father and I had a negative experience at this branch which we feel was because of our ethnicity. The staff was vile towards us, swore at us and chased us out the store while she gladly assisted other customers. I'm giving 2 stars because of the corrective actions clarks took after viewing the video on social media and the fact that Im experiencing PTSD from her behaviour. Ordinarily I would've given 1 star. I believe this store would benefit from diversity and inclusion training and diversifying their work force to encourage positive interactions with their diverse customer base.
September 2023 by Gloria Quinn
Good service but limited choice for school shoes.
August 2023 by Mrs Lisa
God forbid you should want to return something in store. Manager of the Maidstone store was hugely put out that I was returning an item purchased online to the store. Saying ?they?ve tried to make your life and my life easier by getting you to return it by post not bring it in here ? sighing and huffing ?I?ll have to wait for a till now? I remained silent for all the exchange. I was in town so thought what could be more convenient for me , I know. I?ll take these shoes back while I?m there. Meanwhile the shop floor assistant was very helpful, smiley luckily doesn?t take after the management. I do apologise that I was such an inconvenience to you. The whole situation took no more than 4 mins so I?m unsure how this was such a drama for you. I?ll go to golden boot in future.
August 2023 by Sara 987
Good for standard shoes that are good quality and fit
August 2023 by Nurcan Gokce
Rude and arrogant staff messy store
July 2023 by Robin Sheldon
Very helpful staff and very pleasant, nice coffee whilst being assisted
June 2023 by Jelena Dzavrsian
Stuff not helpfull at all
June 2023 by Dismi Joseph
Very efficient and excellent service.I highly recommend the store . The staffs are really kind ,patient and helpful.I really appreciate the service provided byMs. Bridget. Even though they could not find my choice with size 8 , they tried their level best ,it took around 2 hours . They tried to get the shoes from other stores and stock when I told them I really need it for a trip.
June 2023 by Dorothy Jean
A member of staff wasn't very helpat all. Its my opinion she should not be working with the public it seemed too much trouble to help. I'll never go there again.
April 2023 by Christian Collins
Nice store to visit, staff are very helpful and friendly. Quite a lot of choice and always having offers
April 2023 by Peter Bartle
After going too several clarks shops in south east london and kent i at last got the shoes i wanted ,size 8 cottrell edge black ,well done too the so helpful staff at this store ,clarks should be proud off u ,so clarks why stop a popular shoe that sold well
March 2023 by Sherry Giles
Excellent service, very pleasant and helpful young lady. Suggested other shoes too and brought two sizes and two styles from stockroom to try . Result was my husband bought two really nice pairs of light weight shoes. Not cheap but good quality and let?s face it, you need happy feet.
