December 2023 by clive Forward
We like Mataland good choice of items. Led down with the self service totally unnecessary as staff just watched us struggle resulting in getting home with grey plastic bits still on!!°° very annoying ? it's to far to return within the next 2 months so will have to hope they have no ink and cut them off.. it's just a bad policy not necessarily the staffs fault
December 2023 by Lynette Webb
Didn't actually get time to look around
December 2023 by Lukasz Maidstone
beware of fraud... no information that the 25 percent discount is only for selected products... this is a scandal... this is how I cheat customers
December 2023 by Alan Davies
Tons of stock. Helpful staff
November 2023 by Catherine Hall
Exchanged something I bought online for a smaller size. Excellent service.
October 2023 by Kishan Lootooa
Cheaper and good quality value for money
October 2023 by j c
Since Matalan has moved into The Mall, it is much more accessible meaning I visit more than I used to. With today's prices constantly rising, Matalan manages to keep things affordable with good quality. I always find something, even if I didn't know I wanted it.
October 2023 by Louisa S
Plenty of stock. Tidy. Clean. Available staff. Bit of a queue, moved quickly when opened self check out.
July 2023 by Sharon Austin
Great selection of clothes
June 2023 by Patrick Reid
Bought myself a nice white shirt for an interview. Was easy and straight forward to find a white shirt I needed for an interview. Parking is very easy to find being in a sling centre and if you are not spending long there then the Sainsbury's car park is free for the first hour.
June 2023 by M J Pope
Staff seem lacklustre, & few on the ground. Ranges very limited. Uninspiring general shopping experience really.
June 2023 by Alaa abuhaija
Fair prices.big store u can find everything
May 2023 by Laura Shehadeh
Fair prices.big store u can find everything
April 2023 by Gillian Walker
This replacement store from the old one is so small, lack of choice of stock, sadly gone really down hill.
April 2023 by Chantel Jones
I am extremely disappointed in Matalan and their staff in Maidstone.
I brought 3 pairs of leggings and 4 t shirts, last weekend, I wore 2 of the leggings once each and there is little holes on the seam, yes I didn?t keep my receipts because everything fitted me and I liked everything I bought, whose to know that the leggings are such poor quality.
I went to the Maidstone branch to see if I could exchange them, very rude staff, they told how these leggings looked like they have been worn numerous times which they really weren?t, they turned around said they had bought these themselves and no problem and they have never had any customers come back with issues.
They spoke so down to me and like I am a liar, I will never ever buy anything from Matalan again!!!! If it was just because I didn?t have a receipt they could have just kept it at that then make me out to be a liar!
The reward card cannot trace purchases which I think is really pathetic, I phoned head office and they said they could only help me if I purchased the goods online!
Why can other shops call up receipts!!! Disgusting customer service.
