October 2021 by Ray Newman
Since first lockdown of March 2020 the Sutton Road branch has been on 'temporary' hours, not only closed on Saturdays but reduced hours during the week, I have just visited the bank at 14:37 to make a deposit to now discover the hours have again changed from 15:00 closure to 14:30, I now either have to wait until Monday to make the deposit or venture into town, not happy, yes covid is still with us but all restrictions have been lifted, is it not about time that the branch in question started to serve its customers properly and go back to the FULL working hours??
June 2021 by user wiIIyman
got the new pound coin cant rlly remember much else tbh
April 2021 by Sara 987
Good service from Donna today. Very customer focussed and I felt valued as she dealt with my query. Vastly different experience to 3 High Street.
January 2021 by Vivienne Phillips
Diabolical service,constantly harassing elderly to stop using cash,have witnessed staff bullying the elderly to use online banking, cant they get it into their narrow minded ignorant minds that a lot of elderly customers cannot get their heads around technology. Please be sympathetic and stop bullying, please!!!!!
October 2020 by P4RKER Official
Had an appointment with christian today regarding switching my account. He was polite very well dressed and helpful. He showed me all the options I could take with a helpful video as well. I really felt like he was trying to offer the best account for me rather than trying to get me signed up to all sorts of things I didnt want or need.It's a positive first start with a new bank and I would recommend anyone to go and see Christian!!
October 2020 by Ellie Sims
You have to time it right with the queueing but the staff are all friendly and happy to help
October 2020 by Nathan Jones
Staff are very friendly and helpful. Lines can be quite long inside, and it can be a trouble to get parked.
October 2020 by Paul Emanuel
The telephone number given for customers to call is useless. Just says it doesn't recognise the number. Not a good service given
April 2019 by MidcoreGamer
Needs to update their closing times. Came to make a deposit, and turns out they closed nearly 30 minutes ago.
April 2019 by Jamie Smale
Opening times are completely wrong
February 2019 by Sonic Two
A small but effective Natwest branch.
January 2019 by Erika Wentzel
Web says closes 4-30pm
December 2018 by Kerry Jenkins
Spare a thought for the one cashier at sutton road, only cash accepted there, and a life being made a misery by a Nat west decision to operate an automated service that doesn't work, across the branch network in my opinion extremely poor service, and guessing they are hoping on less foot traffic so they can close the branch, as in all the other sub branches in the Maidstone area, shocking!
October 2018 by sarah macdonald
Nightmare - you have to queue for approx 30-40 minutes to be seen by a cashier which is really frustrating. We only have two Natwest banks in the borough of Maidstone, one in the town centre and one just outside.
July 2018 by Russell Simmons
ALWAYS A LOOOOONG que.. never enough staff behind the counter.. im here now with 9x people infront of me and 1x window open!!
Not good enough at all!!!!
