January 2022 by Diana Wright
Fantastic Service from all the staff. I have had lens replacement surgery on both eyes. It has transformed my daily activity, so highly recommend. William Mallinder is so precise, he checked me before the OP and on my follow up appointments.
October 2021 by John McDonald
This was my first visit to Optical Express and I was impressed with the very thorough examination, also a good selection of glasses at a reasonable price and I received my new glasses in eight days, very pleased.
August 2021 by Henny u0026 Peter Shotter
I called in this afternoon because my new spectacles, not purchased from you, had jettisoned an ?arm? and the small screw was impossible to reinsert. For me, but not for the gentleman who selflessly helped me out in an emergency without charge. A great credit to your company. Sadly, I completely forgot to ask for his name but know he used to work for Vision Express.\\nThank you very much!
August 2021 by Louise Dillon
Really efficient, helpful and friendly service at the Maidstone branch. Special mention to Adrian for going above and beyond, and getting my \\\"complex prescription\\\" sorted so promptly - meaning less panicking from me! And thanks to William too for all his help.
July 2021 by Henny & Peter Shotter
I called in this afternoon because my new spectacles, not purchased from you, had jettisoned an ?arm? and the small screw was impossible to reinsert. For me, but not for the gentleman who selflessly helped me out in an emergency without charge. A great credit to your company. Sadly, I completely forgot to ask for his name but know he used to work for Vision Express.Thank you very much!
July 2021 by Alex Claridge
I had a laser eye surgery consultation with Karrie who was great at explaining the process and made me feel at ease instantly. I would highly recommend Optical Express based on my experience there today.
July 2021 by Lesley Stevens
Unfortunately my glasses were mangled beyond repair, but luckily I had Optical Express accidental cover. Adrian couldn't have been more friendly or helpful, he advised & helped me choose new frames which I now anxiously await.
May 2021 by Zoe Somerszaule
I?ve just had my consultation at the Maidstone branch and I can honestly say I loved every moment of it. The customer service was just amazing. I was greeted by Adrian and my he is fabulous, then I was explained all about the treatment and costs with Karen (I think!) she was so lovely and made me feel at ease about it all, super understanding as well.I had my consultation with William and he was incredible. He was very precise with everything from my eye health, prescription and the surgery procedure. It was a breath of fresh air in a situation you may feel a bit afraid in.Unfortunately I?m not eligible right now due to breastfeeding, but I can?t wait to be able to get the procedure and I don?t even feel scared to do it.I will be getting back into contact with them to book my treatment as soon as I?ve stopped breastfeeding!
March 2021 by Sophie Brunger
I had an awful experience with Optical Express head office and the actual booking of my appointment. But a week before my appointment, the lovely Adrian from the Maidstone branch called me to confirm everything and sorted everything out for me. He was so friendly and helpful and they managed to fit in my eye test and contact lens check up together so I didn?t need to come back at a later date.On the day of my appointment, Adrian & Karrie were fantastic front of house and very hospitable, whilst remaining very covid secure. William who did my eye tests was very thorough and informative and easy to talk to.Just a word of warning for anyone in Maidstone - this branch is no longer in the shopping centre, it has moved to Turkey Mill along Ashford Road.All in all, head office not so great, but the staff in the Maidstone branch are a amazing and are the only reason I haven?t gone elsewhere!
March 2021 by Ricky La Rue
With spring fast approaching I needed my sun glasses mending. The arm had unscrewed and had came of. I had heard that Optical Express had moved out of the town centre which was much more convenient for me. When I arrived and ask the gentleman there if he could assist me he really couldnt have been more helpful. When I left not only did I have my sunglasses on my face but also a huge smile. His humour and sunny disposition really brightened my day. He was friendly, professional and a credit to the company. Many thanks.
March 2021 by Sharon Boland
I had my 1-month post-surgery appointment at the Maidstone Clinic on 26 March. The appointment ran smoothly and I felt reassured that everything was in order after my lens replacement procedure. William recommended some alternative eye drops to combat some residual dry eye issues and scheduled a follow up appointment. Excellent after care service.
March 2021 by Ben Cole
I had my initial consultation at Maidstone in Dec 2020 prior to my laser eye surgery which was done at Harley Street in London in Jan 2021 with follow up appointments in Maidstone. The whole process has been a first class experience. The staff are extremely professional, informative and welcoming, especially Karrie and Manika in the Maidstone branch. The outcome is that I now have better than 20-20 long distance vision after 30 years of having to wear glasses and contact lenses. It?s a life changing, pain free procedure that takes just 20 minutes and completely transforms your quality of life. My only regret is that I should have done it a lot sooner!
October 2019 by JulesP-21
Maddie from Optical Express helped me to repair my glasses, thanks to her I can see again !
October 2019 by Julie Franklin
First visit to Optical Express with my son was extremely efficient. Jordanne did a great job looking after us and we couldnâ??t have asked for better customer service. Very impressed.
September 2019 by Sam Rose
Having experienced Specsaversâ?? poor customer service a few times we found ourselves in Optical Express in Maidstone, where Karrie and the team looked after us way better than expected or experienced in an optician before. The attentiveness and attention to detail should be a lesson to the other opticians! Thank you for your patience and support!!!!!
