January 2024 by Purdie?s Mum
Personally, I have always been happy with the service provided at Lenham Post Office. Sometimes I have had to wait, but that is not a problem for me. I will say the lady who serves me in the most part is efficient and polite. I actually like that there is authenticity to this lady and that she is not gushingly over the top. Does her job, says please and thank you. Good enough for me.
November 2023 by b t
I never got any problems,lady's doing their job,thanks
September 2023 by Paul Timms
Why have a phone when it is never answered. I have tried for 3 hours to call them. I?m sure they leave it off the hook.Leaves a bad taste in the mouth.
July 2023 by Reddy Ornott
As others have said, the lady behind the counter is extremely rude. Avoid this place at all costs until she hopefully retires. She will ruin your day with her awful demeanor
June 2023 by Kezza Louise
If I could put 0 stars I would today we went in and asked about returning a gazebo. Straight away they said no and was so rude. I tried to ask for advice where to take it but the older lady wouldn't let me finish at first and again dismissed me.she was so rude and stand off ish. This isn't the first time she has been rude! She was even rude about my dog yet she has three of them behind the counter. They really make you feel unwelcome at this post office and like its a chore to hslp you. If I was you I would go to kingswood they are so much nicer and they will even find out things for you (such as my gazebo) to if they can or someone else can take it, they very nicely took mine. There isn't a weight restriction for below 25kgs but Lenham post office will make one up just so they don't have to take it, they really don't seem to like what they do, they only seem to be there for the pay check. And rumours have it that the area manger is aware but says its only a small post office so it doesn't matter.
June 2023 by Ben Pollard
Extremely rude woman in there, do not use this post office. I will be putting in a complaint with Royal Mail. Kingswood is far more helpful and go the extra mile.
May 2023 by Natasha Dyer
Very rude woman behind the counter. She said I couldn't post anything over 10kg and when I asked why she said "that's just our rule", even though I've posted over 10kg many times. When I asked which rule it was she just said "our rule", and then said "thank you goodbye" and looked to serve the next customer. Absolutely awful.
May 2023 by Roben Dampf
I'd like to give zero stars. This place isn't even a post office. More of a greeting card shop. The staff were so rude. Then the lady told me they don't do Amazon returns. "we aren't that kind of shop". Excuse me? You're NOT a 'shop" you're a post office. It's a return. What does it matter where it's going?I couldn't get to my return QR code in time so she told me they can't scan those codes anyway. She did everything BUT throw me out!I don't care it's a minute from my house. I'll never set foot in that place again!
May 2023 by Kerry Elliott
Terrible customer service! Lecture every time I visit! So disappointing when there are so many bad things happening in the world! They make you feel bad for taking your post in!
February 2023 by Paul Uk
This is the worst post office I have ever been to and never will go to again..! The two old ladies working there are rude and make you feel like the biggest inconvenience. You don?t like your job get lost, you are over 65 anyway... why work there ?? They pick and choose who they wish to be friendly and helpful to. All my friends had same bad experiences and been on the receiving end of these rude ladies!Absolutely Disgusting Old Women, someone need to remove their sorry but of there before someone will really lose their temper! I have a video evidence of how they treat customers! ???
February 2023 by rebecca Gillett
Unhelpful staff, took pre booked parcel force package into them and they refused to take it as it weighed 11kg. Despite it being the recommended local drop off point when I paid for the label and advised it was an 11kg parcel.Asked what to do and whether there was anywhere else nearby to drop it off and they just said they can't help.Called Kingswood post office who have advised they are happy to take the parcel. If you have a car and want a reliable semi local post office then head straight to Kingswood, I will be in the future.
January 2023 by Sarah S
Arrogant old women who work in there. They talk down to you like you?re a child and like they can?t be bothered to help you out, anything you ask it?s an inconvenience just rude won?t be going back there
December 2022 by U La
Rude and unhelpful staff, went to put money on my bank card, given them £80 and after lady turned on her chair and back she said it's £70. Absolute disgrace. Very disappointing, I know, how much money I had going there. Parcels are being weighed and overcharged on several occasions, every question is an inconvenience. The gentleman working there is very polite and helpful, unfortunately can't say the same about the ladies.
December 2022 by Laura Sykes
Outrageously rude and unhelpful. Love making you feel a complete inconvenience for any service you unfortunately wish to use them for.
October 2022 by MY t
The women that work in this post office appear to take great pride in being the most unhelpful, rudest, grumpiest staff on the planet. Do us all a favour and retire so someone that actually wants to do the job and may enjoy it can have a chance.
