July 2023 by Colin Carr
Single low-value purchase. Staff were extremely helpful and went out of their way to service.
June 2023 by Tony Gore
Use robert dyas quite a lot , always have
June 2023 by Janet Seal
Great service today getting keys cut, nice friendly staff
December 2022 by Ashleigh Davis
Told me they were open till 6pm and arrived at 5:45 and they were shut
December 2022 by Dunk Butt
I NEEDED SOME ADDITIONAL TREE LIGHTS, THE SAME AS I BOUGHT A FEW YEARS AGO.I LOOKED ONLINE, OPENING THE WEBSITE FOR "ROBERT DYAS MAIDSTONE." I FOUND THE LIGHTS THAT I WAS LOOKING FOR, KNEW THEM TO BE GOOD QUALITY AS I HAD HAD THEM PREVIOUSLY, AND WAS PLEASED TO SEE THAT THEY HAD THE WORDS "IN STOCK" FOR THE PRODUCT.NOT WANTING TO PAY AN EXTRA CHARGE FOR DELIVERY, I TRAVELLED INTO TOWN, GOT TO THE SHOP, AND NOT FINDING THEM ON THE SHELF, ASKED THE ASSISTANT.I WAS TOLD THAT THE WORDING OF "IN STOCK" ON THE PAGE, MEANT THAT THEY HAD THEM IN STOCK, BUT AT THE WAREHOUSE, NOT IN THE SHOP AS THE WEBSITE IMPLIED.THE ASSISTANT OFFERED TO ORDER THEM AS CKICK AND COLLECT, WHICH WOULD MEAN ANOTHER TRIP INTO TOWN ANOTHER DAY, BUT WHEN I SAID YES PLEASE, THE ASSISTANT WAS UNABLE TO ORDER THEM BECAUSE THE COMPUTER (OR SYSTEM) WAS FAULTY.WASTED MY TIME GOING TO TOWN, SO WENT HOME DISAPPOINTED.CAN'T FAULT THE ASSISTANTS FOR TRYING THEIR BEST, BUT R.D., IF YOU MONITOR THIS, YOU HAVE A DISAPPOINTED "CUSTOMER", (OR I WOULD HAVE BEEN).TIME TO GET YOUR SYSTEMS AND WEBSITE IN ORDER.
November 2022 by Adrian Burley
The staff are helpful and the shopping experience is tailored to the customer.
June 2022 by Rachel Stroud
what amazing service at this store. Nothing was too much trouble for Stuart who assisted with the return and purchase of a microwave oven. he was so helpful and resolved the issue all with a smile !
June 2022 by john h
Sitting in the garden listening to paired speakers which light up and produce a great sound and someone asks where did you get these... Cheap, cheerful but useable. Great staff and products.
March 2022 by Liam Brooks
Great service at Maidstone from the guy on the till, he went out of his way to grab me some charcoal from the stock room, a very quick and easy visit!He deserves 5 stars especially as I was leaving the store I heard a member of management have a go at him for all to hear for leaving the till area even though he was quite clearly focused on serving me! 5 stars for him. Zero stars for management.
February 2022 by Jeff Wilkinson
We really do applaud the staff for going the extra mile to help us when we had a problem with a transaction recently. So friendly & obliging & really understood our dilemma which Trudi was willing to rectify for us. Such personal service is hard to find these days but well done Dyas Maidstone for bucking the trend! This beats shopping online well done & thank you very much! The way the birds are devouring the seeds another visit to the shop will be necessary before long! We?re sure you?ll keep up this excellent service!??
February 2022 by P C
Always great staff and service at Robert Dyas in Maidstone. I bought a Christmas present here for my son back in November but he only realised last week that I'd bought him completely the wrong items. Took them back expecting the staff to say it was too late to change them, but they went out of their way to put things right and get them replaced with the correct items, all within a week. Saved me from wasting my money and my son's now speaking to me again! Thanks a lot to all of the staff at Robert Dyas for being so understanding and helping me sort out the problem. Much appreciated.
January 2022 by Lia Wilson
Spectacular service at the till by TrudyWho knew I needed glue?!!A very happy guy called Stuart welcomed me into the store saying? ?if you need any help just come and find me? of which I did.OverallStore was amazingly tidy and stocked, and I felt a good vibe with happy laughter within the staff members and customers.I will definitely return to the Maidstone store as I was very impressed.Well done Robert Dyas. Especially Trudy and Stuart for making me feel so welcome
January 2022 by Natalie Butcher
Terrible customer service. I went in store to pick up a click and collect but ended up walking out due to an extremely rude sales assistant. I just asked them as the price has been reduced further if there is a way I could return and purchase again but the sales assistant went off onto a long rant about how unethical that is, how they would not have a business and how it is not how retail works. I replied and said I only asked a question to which he responded I am the 5th person to ask him today. I decided to walk away as I am not dealing with with a rant when I only asked a simple question! Definitely will not be going in store again!
December 2021 by Fidelma O'Malley
Really positive experience every time I shop at Robert Dyas Maidstone. Customer service is excellent. The staff are always helpful, friendly and polite. A pleasure to shop there.
August 2021 by David Naghi
This shop is agreat asset to Maidstone. You need to go aound the shop at least twice or you miss something. Great staff who are very helpful.You must pop in :)From the Best Customer.
