January 2024 by Ruth Parfitt
My husband had an appointment with Aarti yesterday for a sight test. She did a very thorough test, spending a significant amount of time, talking it all through with us. Sadly, the news she had to tell us was not good news, and we will have to make adjustments as a result. Aarti handled it all so well, with a tremendous amount of kindness and sympathy. Thank you for that Aarti.
January 2024 by Karen Aspinall
I am a long-time customer on a Specsavers lens scheme. One evening a few months ago, my contact lens split, and part of it remained in my eye. Unfortunately, it was too late in the evening to see an optician to check my eye as they were closed.By the morning, my eyelid had swollen, and it was infected, so I needed to see someone ASAP to check my eye in case part of the split lens was in my eye.I arrived at the opening time of my local branch to urgently request an appointment. The nice receptionist fitted me in for an emergency appointment an hour later.I was so relieved to be fitted in so quickly. After returning later, I was seen by an assistant who carried out an OCT scan. Then, I saw the optician called Sarah, who was so helpful. She was very professional and so reassuring as I was worrying in case I had done lasting damage to my eye. She reassured me that the eye was capable of healing quickly and that she'd apply a special dye in my eye to show any foreign object in my eye.She was so thorough, gently searching in my eye for the missing lens. She found it and gently removed it. What a relief. It was a eureka moment. LolSarah gave me advice on aftercare and to ask for her again, if my eye was no better in a few days. Thankfully, it healed very quickly.Thank you so much, Sarah, for all your help and being very gentle and reassuring.
December 2023 by wayne mison
1st class helpful and polite. Would definitely recommend
December 2023 by Tashvin Jugnarain
Probably the best specsavers I have been to. Very good service.
December 2023 by Nick Walsh
Disgusted that they want to charge the same for new lenses in my old frames as they wanted for completely new glasses.
December 2023 by Azeez Yusuf
It's always a nice experience here. Staff are very polite and organised. Good environment and very professional staff
November 2023 by stella fotiadou
I was waiting for 2 weeks for the wrong glasses and now I need to wait for another 2 for them to correct the mistake.
November 2023 by Vere Brian
Simon completed an eye test for me today.Friendly and informative.I felt this test had been conducted by someone who is expert in his area.Impressive and reassuring.Thank you Simon
November 2023 by Redken 5thavenue
What a fabulous experience. Went in for an audiologist appointment today 31st of October at 12 .and was blown away by the time spent with me . The reassurance and the opportunity to try hearing aids means I will be returning and recommending to anyone who wants to listen .I wish I could remember the audiologists name hence me putting the time and date down so the powers that be can narrow it down and let her know how much she helped .If she remembers I?m the hairdresser who teaches .
November 2023 by Harry Garland
I wasn't going to write a review but the survey asked me too.The optician didn't wash her hands between touching her computer and my eyelids. I woke up the next day with conjunctivitis.I wrote to the store manager via the online complaints facility, and while his response was swift, he denied any possibility that this may jave happened in store and accused me of poor hygeine practices at home.Avoid at all costs! Only one star because 0 is not an option
October 2023 by Duffrey Robinson
After the examination new reading glasses were recommended to correct the previous prescription but when I had chosen new frames the member of staff checked my records and stated that the reading glasses I purchase in 2016 were a direct match and if I still had them to use them. Thank you all.
October 2023 by trish R
Got new pair of glasses but only realised it was crooked near the hinge on one side when I got home. Took it back the same day to get it fixed. They could not fix it and said that it wont affect the my vision!
October 2023 by Mike Nankivell
The whole process was quite straightforward and efficient. I believe my new prescription is a marked improvement, although the frames have taken some time to get used to.
October 2023 by Gareth Partington
Been here for sight test and new glasses very professional helpful and friendly strongly recommend to other people
October 2023 by Tracey Ring
I was seen to in less then 5 minutes so freindly and helpfull better then my old place
