November 2023 by David John Harris
Just popped into the Maidstone branch on the off chance to have a look for holidays, a Louise hastings was very helpful and friendly, I asked a few questions about holiday destinations and she was very knowledgeable, and answered all my questions ,I ended up booking a holiday with her help that day and will definitely be going back to book other breaks thro tui and hopefully her help again, very satisfied
October 2023 by Gill Shadwell
Would definitely recommend booking through Tui Maidstone. I have booked several times with Becky who is very knowledgeable with picking the best trips for my family. Always been very happy with hotels Becky has found.
October 2023 by Jamie Tasker
Booked a family holiday today in store with Rebecca who was lovely from start to finish, she was very informative and was really trying to help us find the best deal! There was a few of us booking and she made it so easy and it was no hassle at all, will 100% book our next holiday again with Rebecca, thank you so much!
October 2023 by Michelle Smith
Popped in today to book a holiday to Rhodes. Rebecca was lovely, helpful and polite. We got exactly what we wanted and Rebecca advised us to visit Lindos whilst we was there. Which we will certainly do. Thank you Becca for making us feel so at ease.
September 2023 by Dee Buck
We had a holiday booked for next year, however our family circumstances changed drastically, and we needed to change/alter our holiday to meet the needs for our child with ASD and mobility issues.To say my nerves were heightened and stressed about potentially finding something that met various requirements and suited our needs without breaking the bank.However, Sadie was AMAZING!!!!I walked into Tui and spilt every concern about our situation. Sadie was so understanding and had so much empathy for our situation.Sadie spent so much time sieving through every holiday, transfer times, and flight times, and eventually helped us find something absolutely unbelievable that was everything and more that we asked for and in our budget.Sadie listened intently and made a rather frantic concerned mother feel reassured and thanks to her we now have a family holiday to really look forward to, that is going to be a breeze, that accommodates everyone, and everyones needs.She's an absolute star!Thank you so much Sadie ?
September 2023 by vasilii gutu
Booked a holiday through them to the hotel with which we had some memories as a family. When we arrived at the hotel at 4 A.M. we were told that TUI did not make a reservation for us! Tried to contact TUI but the lines were closed. Asked my relatives in the UK to contact the Maidstone branch to explain what had happened and they refused to talk to them! It took TUI 7 hours to get in touch with us!After waiting in the lobby for 8 hour with two kids we were told that we had to go to another hotel! Upon return when I complained I was told that it was the hotel's fault as they overbooked and when I spoke with the hotel they told me they did not have any agreements with TUI so can't be held responsible! Basically what was supposed to be a nice family holiday full of nostalgic memories became a nightmare! I have a feeling that once TUI got the money they forgot about their responsibilities! Upon our return nobody from TUI even bothered contacting us to offer an apology or explanation! Total disrespect for customers! I have complained and was told that it might take up to 53 days to hear back from their after travel team! Total, total incompetence and disregard for customers! I never thought this would happen if you booked with a UK based travel agent!
July 2023 by Rupal Jansari
Was very good whilst made the booking and very helpful, but on the flight my meal was not booked, I emailed few times no response and didn't respond to my other commitments nor apologized, its all about making money and not caring about the customers
June 2023 by Lani Green
We were incredibly happy with the service in the Tui shop. From the moment we arrived, staff were helpful, attentive and informative. The agents had an excellent knowledge of the products on offer and spoke through a range of holidays to ensure that we found the right one. We are especially grateful to Katie for her help in booking our holiday.
May 2023 by Tony K
Great store, Fantastic customer service and friendly staff especially Jadene, who managed to get us a really good deal and discount booking our holiday and parking. We are so grateful !! Especially given that everybody is currently being pushed to the limit financially. For us, it helped a lot ! Thank you and we are counting down the days to our lovely holiday?..We will definitely book again !!
May 2023 by Vicky Smith
My flight was changed from a mid morning to a late afternoon/evening flight and as its my young Daughters first flight and me being so anxious i really wanted a morning on to try and make this as calm as possible. After being told theres little chance it could be changed to what i wanted the Manager of Maidstone store Carol Fenton rallied around all day and got back to a very stressed me, managing to change the flight to the day before and an early one at that for the smallest fee!She even called back within 10 minutes right before store closed massive weight lifted! Excellent service, very friendly and reassuring im so so happy.Thank you so much Carol! Amazing!
April 2023 by Jodi Willett
After feeling a bit apprehensive over booking our first ever cruise we felt total reassurance from Rebecca, she was so helpful and so knowledgeable, nothing was too much to ask. She made our decision really easy. We will definitely use her again in the future to book our holidays. Thanks so much Rebecca for a really helpful and professional service you are a credit to TUI Maidstone xx
April 2023 by Chloe Brown
Recently booked a holiday with jadene. She went above and beyond to help me find the best deal with the dates and hotel I wanted. I couldn?t have asked for a better service. Thank you so much jadene and will be booking all my future holidays with you.
April 2023 by Holly
Jasmine was really helpful in booking our holiday, she made the process very easy for us and explained everything really well which helped us make our dream holiday come true. Also, she was very reassuring with regards to answering any questions we had which eased our minds. Really great customer service!
March 2023 by Anena Vidler-Bennett
Myself and my wife visited Maidstone branch today to book a winter sun get away. We were seen by Rebecca who was very friendly and helpful. We had an idea of what we were looking for but Rebecca's knowledge of the different hotels really helped us to make a decision. Her added staff applied discount was a nice added extra also.Great service and friendly atmosphere, very happy. Thank you Tui Maidstone!
March 2023 by Michelle Green
Rebecca at Maidstone has gone above and beyond to help us book the right disability friendly holiday. She, herself is so friendly and made the booking process so easy for us.Thank you RebeccaFrom Rebecca (the Hopson family)
