January 2024 by John Matthews
Mostly Always have what you want and need
January 2024 by emma woffendin
Staff were on hand to help you find items. And they were friendly.
January 2024 by Phil Martin
I have just watched the Waitrose video on youtube, what a terrible place.I hope that Ben was promptly dealt with, and was dismissed from his role.Can't believe the names he was calling that man, totally uncalled for, he should have been arrested for his behaviour.This is certainly one store to avoid using.
December 2023 by Alistair Millar
Just watched a concerning video of what i believe is the manager of this store pushing around an elderly gentleman for taking lawful pictures and video in a public space. I do hope this was dealt with. Several of your employees should be ashamed with how they acted it was disgusting.
December 2023 by Amanda Thomson
Excellent quality foods and goods. Incredibly polite, friendly and helpful staff.
December 2023 by Peter Jordan
Very sad that you as a quality service supermarket are now using customer self service check out.You will lose a lot of your loyal Waitrose customer if you dont rethink this cheap way, which is not what you are famous for.
December 2023 by Paul Smith
Very rarely go to Waitrose as nearest is 30 minutes drive away but good range of food and friendly service. Christmas Crackers at half price ?
December 2023 by Eleanor Jennings
Good fish and meat counters, lovely fresh fruit and veg, friendly staff
November 2023 by Bella_ _2
Absolutely disgusting behaviour of management and staff towards a frail elderly man legally taking photos by the car park, disgusting language, and lying to the police trying to get him arrested. I used to shop here 3 times a week, will never set foot inside again!
November 2023 by Tom Lynch Williams
Possibly some of the worse customer service of seen. The chap literally goes out of his way to provide bad service and cause a scene, threaten and make baseless allegations. Why didn't he just ask for security, a manager or call the police for help. I hope he's gone, he's living in the dark ages if he doesn't understand people use cameras everyday.
November 2023 by Mike Janion
Having watched on you tube the disgusting behaviour of your employee at Ramsgate store, I sincerely hope you have taken action and disciplined him accordingly. His behaviour reflects very poorly on you as a company
October 2023 by A E
A strange store. Very weird security guard that makes you feel uncomfortable for just being in the store and the staff aren?t particularly friendly either.*RESPONSE TO WAITROSE & PARTNERS NOW DELETED REPLY* If I was to specify I?d be here all day. I think it?s a discussion you should be having with your team, clearly. Not my job.
October 2023 by Bobby Skipperdale Barton Duke
I have not been to this shop but seen the YouTube video what disgusting staff. How would they deal with someone with mental health issues and did something strange in the shop. The lies they would tell the police! Stay away they don?t deserve you custom.
October 2023 by brian niven
The behavior of "Ben" to a member of the public the other day was absolutely vile.I cannot believe you have employed such a disgusting individual.Making threats, threatening to smash an old guys camera, telling other members of the public he's a "nonce" with absolutely no evidence, swearing at him, physically pushing him, intimidating him all of which are a criminal offence under section 5 of the public order act.Also made a false report to police on a 999 call.
October 2023 by Jake
Waitrose appears to be protecting an employee named Ben, who was involved in an assault on a pensioner in broad daylight. It's been a week, and they continue to respond with a vague 'we are investigating' statement, which raises questions about their stance on Ben's actions. A public statement should have been made by now if they truly condemned his behaviour. This situation reflects poorly on Waitrose as a company. It also raises concerns about their recruitment process. The video is still available on YouTube for those who haven't seen it yet.
