February 2024 by Attila Csaji
went there with my 11 year old skoda due to oil leak. Checked and they confirmed need oil cooler replacement. Said will call back with price. Waited 3 days - no reply. Called them 4 times and they either directed my call or did not pick up or at one occasion hanged up me. Finally on the fifth day they answered and gave me 880 price for a oil cooler replacement. Poor communication
January 2024 by Shaun O'Hara (seanofnp)
The lads at Four Elms really helped me out today getting me moving with a tyre replacement. Top job, friendly and got me on my way really quickly. Would recommend!
March 2023 by alex ross
JUST Excellent!!!!!!!Especially THE staff member HOLLY who was tremendous,Service: Transmission
November 2022 by Tami
I had a great experience with Four Elms. They were kind, always helpful with giving updates on the state of my car repairs and did an excellent job with fixing within a week. Gave me a great courtesy car in the meantime. Highly recommend!Service: Body & Trim
October 2022 by Jason Hubbard
Customer service is short staffed so phones not answered. Owner called and was genuinely helpful, I hope they pull this back on track.Service: Body & Trim
October 2022 by Claire Stock
Very friendly & helpful. Would recommend
October 2022 by Melanie Mulligan
I went to the Rainham branch for a quote on n bodywork . Although I was promised a quote later that day or first thing the next morning I didn?t receive anything. So chased this up with a phone call nobody seem to know who I was.Then I was miraculously found on the system and assured that I would receive a phone call that day.Two days later I?m still waiting. Disappointing customer service to say the least, I will not be using you. Think yourself lucky that I?m not a secret shopper. I don?t think the boss would be happy.
October 2022 by Jessica Light
Appalled at their customer service, never answer the phone. Don?t call me back even though voicemail left and a complaint has been raised. Continue to send texts asking for photos even though they have them!! Ring them straight after receiving a text and they never seem to answer even though someone is clearly in the office? Absolute joke.
October 2022 by Patrick Phillips
I've been here twice once for my personal car and once for my work car. Both times Julie has provide great customer service. Would definitely recommend.Services: Wheel alignment
October 2022 by ROBERT SKINNER
Excellent service at short notice, would highly recommend, certainly know there job anddo it professionally, Thankyou for your good service .Service: Electrical
October 2021 by Jacobninez Pepper
Great service and customer care from every employee I came into contact with today. COVID distancing and protocols obviously observed.Thanks particularly to Nicky and Stewart who both helped me and made my visit today a quick and efficient one after a rather stressful start. I was delayed due to unforeseen circumstances and they worked hard to ensure I wasn't delayed longer than necessary. Really was greatly appreciated. Thank you so much ? Great job!Service: General repairs & maintenance
October 2021 by Ike A
Very poor mannerism from the phone attendant (option 3). Called to book an appointment for next day front tracking and the lady asked for my name and address. I gave my name and postcode but she insisted on getting my full address. I asked why my address is required and she started telling me her job duties, I reminded her of my position as a customer and that I will appreciate it if she could give me a reasonable answer. I went further to suggest that the basic details to ask should be a name, mobile number and email address (if necessary). She went quiet and next thing was to hang up. I immediately called back 5 more times but no answer.I would like for someone to explain the reason(s) for wanting to collect address from a concerned customer who doesn't wish to give such info. Very unprofessional and rude behaviour from a confused and arrogant staff member ???.
October 2021 by Mark Willsman
Terrible qaulity of workmanship and attention to detail. Left my car with overspray on the windows, chalk pen writing on the alloy wheels, a badly adjusted boot lid and most concerning the wheel bolts where not tightened correctly leaving me unknowingly driving a car in a dangerous state. Also found them very dismissive over the phone.
October 2020 by Rob Beer
Good friendly, quick service & convenient location. Staff were very helpful.
October 2020 by Georgia Jennings
I love their service, always friendly and willing to help :)