July 2022 by Sonia Tardelli
Placed a repeat prescription order in 8 days ago was told to collect today, to turn up and find it was not even filled , had to wait for someone to fill my prescription ..each time I go things are getting worse and staff are idling about doing nothing, as it was I had to go in because after a wk of constantly trying to get through on the phone I had to go in person,as they are allergic to answer the phone.
July 2022 by Marc Greening
Having been a local resident for 25 years, using Hobbs for both prescriptions and other pharmaceutical requirements it gives me no pleasure to say this.The ONE star is not for a good service, it's for the worst service I have ever received from any pharmacy let alone Hobbs, over the last couple of years the service has been somewhat wanting however the last few weeks has sink the service to an all time low.Losing prescriptions, emails, not answering the phone, pharmacist not turning up to issue prescriptions, staff that are not qualified to sell the products on the shelves, the list goes on.At 2pm, after lunch opening we were told they cannot give us our prescriptions as the pharmacist would be 10 to 20 minutes late, at 2:40 as more customers were coming on the excuse was the pharmacist would be 10 minutes, are these people worthy of the continued support of the local community, to me, no, I for one will be using Gun lane, and yes I am aware that not using Hobbs will be a wrench for many.
July 2022 by ?Gacha-kookie?
Total incompetence. Can't get prescriptions right, waiting ages for a simple prescription. Excuse after excuse. Pharmacist can't even get back from lunch on time. Avoid them at all costs, go somewhere else.
June 2022 by Joshua Brooker
I have used this pharmacy for the last 5 years. They have had their ups and downs, but in the last few months they have become shambolic! They don't answer phones, they don't know where prescriptions are. Even though they are right in front of them... Literally under their noses! You put a repeat prescription in and 3.5 weeks and 4 attempts to collect its not ready. Staff are rude and instead of being understanding an apologetic they are argumentative. Absolute joke of a team who do not know what they're doing.
June 2022 by Steve Naylor
I have used this pharmacy for over 6 tears now. It's only across the road, BUT. although my experiences have been very up and down, the present system just isn't working. They need a new, stronger pharmacist or at least mature staff that have an idea of what they are doing. They have had pharmacists and staff that knew who you are and had your meds on the counter before you even got there. Now you have to wait a considerable time or go away and hope you dont have to queue again to be told its STILL not ready.
June 2022 by Emma Sakis
This pharmacy use to be really really good and understanding but it has gone down hill loads over a 2 houre waite it was carnage in there this evening there's always new faces and they don't seem to know what there doing it really needs to be sorted out as it's people's lives at the end of the day and I'm not one to right negative reviews I feel the service is very poor and unprofessional really needs people who know what there doing instead it's like a worlwind and when you suffer with anxiety it doesn't help
May 2022 by Dawn Thompson
I have used wells rd chemist for many years and i feel this chemist has gone diwn hill no one picks up the phone. You ring for ages still no o e answers.. when u do order repeat perscription its over a 3 days but never get the correct amount of tablets then have to go back up to pick them up. Not a happy customer ?
May 2022 by Chloe Gray
It's good to get meds but I wish there sort the flickering light, as its really bad as I'm usually there for my seizures med, don't want to sit there and have a seizure!
April 2022 by Mr N Shearing
This used to be a good chemist, sorry to say that it now has the worst customer service I have come across. Prescriptions not ready and they are saying that they can't deliver. My prescription should have been ready on a Thursday. On Monday it still wasn't there
Now I have no option but to change chemist and in-between I do not have my meds.
December 2021 by Viktoria Pesti
Very helpful staff. The head pharmacist lady is a super star. They are always very helpful and friendly. Highly recommended
July 2021 by Steve Scott
Excellent pharmacy... I get my prescriptions from here a couple of times a month (sent there electronically from my doctor) and they are always well organised, friendly and helpful. I just turn up and they are ready to collect, in and out in 2 minutes. Lovely people, highly recommended!
July 2018 by Kelly Martin
I moved up to strood 2 months ago and used this pharmacy twice and both times have been appalling, prescriptions never ready, waiting around forever. I rang them over a week ago about repeat prescription, and no guessing itâ??s not ready!!! Not only that they went on to blame the doctors, but how the doctor sign off on it if they havenâ??t received it ð?¤?. All I can say is one more week and I no longer have to deal with them again and maybe just maybe my medication will actually start to work as there wonâ??t be any breaks in it!!!!
October 2017 by Jerome Oyesola
gave my nan out of date medication for her alzhiemers and MS, im seriously wondering if i can press charges
February 2017 by William Wiseowl
Terrible service month after month repeat prescription never read always have to wait at least 20 minutes or more,at time my medication is never there when they say it should be,even when ordered a week in advance have lost many customers
September 2016 by Mark Davis
Brilliant service Most of the time, When they have the right amount of staff. Shop it self needs a complete refurbishment, (not just the floor)
