February 2024 by Henry Gollop
Had some curtains cleaned, the staff went above and beyond and repaired them for free as well
December 2023 by Phil Stradling
A good service every time.
August 2023 by Emily Spieler
Rachel and Ang are knowledgeable, speedy, and incredibly kind.My fiancé's suit started bubbling 1 hour before a wedding we needed to attend so we walked into their store looking for last minute help.Even with the short notice they were able to fix the problem. Crisis averted!Services: Clothes pressing
August 2023 by Luke Haslam
Walked to get my friends suit fixed last minute as it was bubbled. Rachel and and were amazing and friendly.
August 2023 by Alex Worrall
Amazing service, Rachel and Ang are speedy, efficient and professional! Could not recommend them enough.
July 2023 by Kathryn Wills
Highly disappointed with this service... I paid £215 for my wedding dress, shoes and veil to be cleaned. I have had my items returned today, after waiting 6 and a half weeks. Over double the time that they state on their website with no contact from them what-so-ever. I had to chase them to ensure my items had in fact arrived! My shoes look no cleaner then when I sent them and my dress still has stains.They provided a note within the boxes stating that 'not even professional cleaning can get rid of all stains'. Given the money I have paid, this feels like a very poor excuse.Plus, the overall lack of costumer service, really unimpressed and would NOT recommend.
May 2023 by MattMoo 44
Called in to collect a UPS Parcel. Store was disorganised, staff not particularly friendly. Took ages to find the parcel. Seemed like an inconvenience to them.
April 2023 by Georgie Bradford
Helpful and Friendly staff highly recommended
February 2023 by Richard Miller
To expensive
February 2023 by Skye Norris
Friendly, professional and accommodating, with excellent quality alterations and service. I highly recommend this family run business. They go above and beyond, and all with warmth.Service: Alterations
December 2022 by Deb Carson
Normally so friendly in this cleaners but collected something today and oh my goodness, the lady was so rude to me!
November 2022 by Marc Ellis
Busy but polite and helpful, thank you
July 2022 by philippe lourdjane
Very poor service my partner was dropping a parcel for UPS ( apparently this is a dropping point although no visible signs were to be seen.) one lady was sewing and another one came to us. She insisted that we needed 3 copies of the invoice visible on the box , my partner explained very calmly that he was doing this every week and the procedure was to have one copy on the box and 2 in an envelope attached to the box. The lady very abruptly was trying to scan the parcel ranting that it was not working and at one point was quite rude to my partner . Anyway not the kind of customer service I would expect in Rochester ( or anywhere for that matter ) I must highlight I was in customers service for years serving anyone from celebrities, royalties and general public so I can assure you neither my partner or I are demanding or rude .
June 2022 by Andra Z
Racist staff that support racist customers. I went to this store to pick up my dry cleaning today. I waited for a few minutes while the lady at the till was serving a customer, and noticed that the other lady at the till was not serving anyone so I asked if I could get some help. Both the till lady and the customer were appalled and proceeded to tell me that they don?t know where I come from but this is not ok. (Yes, I have an accent ). I have asked them if they were racist and the customer said yes and smiled, and told me I could have her address and phone number if I wanted to report her. At this point, I feel like the two till ladies could have told the customer that the racist attitude is not ok. Yet they did nothing about it and continued to help her. I told them that it?s not ok to support a customer with a racist attitude, but instead they simply said they don?t like my attitude. Clearly, if you?re a foreigner with an accent or a different ethnicity than the people in the store, you are not allowed to ask for help to pick up your dry cleaning when walking into the store. Avoid going here.
June 2022 by Palomita
Lovely people who did an amazing job with the milk stains on my pure silk dress!
