January 2024 by Ruby Cottrell Claughan
Food was delivered to our table quickly by a friendly staff member. Restaurant was quite clean with staff seen deep cleaning areas. Felt a bit chilly sitting near the windows due to a slight
December 2023 by Surjit Bharath
Classic McDonald's. Sometimes the milkshake machine is out of order. During peak hours there is always a park and wait. 15+ additional waiting.
December 2023 by Buddhika Hemachandra
Worst McDonalds ever!! Waited over 25 mins for just 2 wraps and a drink!! No cars in the drive thru lane, yet the wait is super long! What a joke!!!
December 2023 by Rik B (DadsAreBrilliant)
Nice and clean, very busy, the new layout inside is awkward for customers waiting.Kid-friendliness: The happy meals have been great recently. Paper and cardboard toys are not my child's favourite.
December 2023 by Alan Richards
arrived 10.30 for drive through.Waited until 11.00 to finally make my order only to be advised it was now lunchtime menu.Had to explain 3 times that I had been queueing for 30 mins to make an order and finally agreed to process my order.Took another 20 mins to collect my order by which time food was cold.No opology ,shocking service and manager was not available to speak with me.For such a big company no idea of care about customer service.There was lots of things you could do to ease the situation but from a customer point of view no effort was made.Shocking will never return
December 2023 by N
This place is rubbish. Don't for love of all things good do not order a delivery from here. It WILL arrive cold. Chips cold. Burger cold (not even warmish). Mc flurry melted.They seem incapable of organising themselves enough to prepare food when delivery driver is there or at least when they know they're close, but no... they would rather leave the food on the side for an hour and then send it to you stone cold and expect a smile from you. Definitely give this one a miss
December 2023 by Helen Davis
Food was 2.5 hours late, driver said was in his car over an hour! Arrived Stone cold and un edable. I handed wholeeal back to driver .Just eat refused to refund me full amount, told me £12 refund on just eat app( was not refunded) was sufficient for their cold food policy! I paid £29 for my order I did not consume . Still waiting for refund !
December 2023 by Laura Gagiu
Had breakfast today it was alright apart from the oil and some brown stuff in my coffee and my dad?s coffee? i was upset and disgusted didn?t want to drink my coffee
December 2023 by Stanislav Grozdanov
Rude staff member refused to take my Scottish pounds sterlings (legal currency in UK) in your restaurant in Strood. On the question why? she answered is because she chooses to. 5 minutes down the road on the restaurant near Medway tunnel they accepted it without questions asked because it is a legal currency in UK. Teach your staff what money are accepted in the country they live in please
November 2023 by Sharon Doherty
So many orders to be delivered, my food has been just about warm on any occasions. It's McDonald's, a snack, not a meal. Ok as a treat every now and then. Staff are nice, but service is slow...
October 2023 by Anita Piller
We had a really great time today. Paula and Chenai were super kind and helpful. They did not only keep the whole restaurant clean and tidy but they were also lovely with the children,kept them all entertained .thank you!!
October 2023 by Craig Hazell
I've had multiple experiences at McDonald's where my orders have been consistently incorrect, and it's become quite frustrating. It seems that they often forget to include items I've ordered or make mistakes with my order. This has led to a lot inconvenience and upset with my family. While I understand that fast-food restaurants can get busy, it's essential for McDonald's to improve their order accuracy to provide a better customer experience.
October 2023 by Christopher Strachan
Drive through order, drove 3 minutes home to eat. Staff at service were lovely and polite. Unfortunately the food was sub par even for fast food standards. The burger was just about edible but opted to stay safe and avoid. Really gutted about the fries as they?re almost always a safe option. Never had fries like this from McDonald?s, it?s as though they?ve been sitting for a few hours and then fried again? Hard to explain but inedible. Quality checks possibly need reviewed
October 2023 by Drabrah
Generally busy, but staff are efficient and process orders in reasonable time.
October 2023 by Jay Chamberlain
Absolute shambles of a "restaurant". How do you employ staff or have a process where you can't read a receipt, put the item in a bag and tick it off!? A mistake can be made but this happens time and time again so this isn't a mistake, it's complete incompetence and it's multiple mistakes on the same order. Now a member of my family is a missing a meal, you don't answer the phones and now on hold to uber eats to bet the large amount of money I'm owed from missing and incorrect items due to the total lack of due care and attention. Maybe a review of your staff and try to find people that can follow a tick box exercise.
