October 2023 by lynn thomson
Nationwide Strood have the best staff, so helpful, I was in earlier today, a lovely lady( I forgot to get her name) helped me open a new online account, she was patient and helpful, thank you from a very satisfied customer
June 2023 by Janet Welch
We would very much like to thank Donna and her colleagues for helping us 'two old wrinklies' earlier today. It was very much appreciated and your customer service was excellent. Thankyou.
March 2023 by Neil Taplin
Nice and easy transaction but bit of a wait due to lack of staff.Putting money in so nice and quick once it was my turn.Friendly staff.Nice neutral location.Plenty parking in Aldi car park.
February 2023 by Rich Brown
Always happy to go into a local branch. They are always helpful and friendly and are happy to answer any enquiries. I much prefer to go to my local branch than go online. Thank you Strood
February 2023 by maria Hickey
Staff are very efficient I'm always pleased with their service.
January 2023 by Ross White
First time coming in yearsHelped me to close an account down and have a pay out via chequeBrilliant staff and friendly serviceCheers
October 2022 by Ashers
I choose my time to go to this Building Society as it is always busy. So left it until after lunch, when I arrived there was two people being served and one in the queue. I was standing there for 30 minutes. Absolute joke. One of the assistants was going through in fine detail of ISA?s. Come on people! Make an appointment, sort out your system. By the time I left there was 8 people waiting, all rolling their eyes. Definitely moving my account to a more efficient BS.
October 2022 by Ford Window Cleaning Services
Can be busy but yes it?s a building societyalways found the staff very polite, professional & helpful.
June 2022 by Hedwig Wendell-Crumb
Small store with just two cashiers, so queues build up quickly, however the lovely bank manager was on hand to help and advise that the ATM outside can accept checks. Nice to see some diversity in Medway too ?
January 2022 by Ken Wilson
On the phone for 57 minutes before an answerNeeded to find out why I can't transfer some money to my normal bank account without resorting to using a Card Reader that I don't have.Girl on the phone was completely not listening to me so eventually I had to very rudely expressed my frustration had to hang up. Well done nationwide for not listening to what i want , not what you want
August 2021 by Mark Davis
Tess always smiling always seems happy to see me (for some strange reason). Always helpful. Thank you
July 2021 by Dave The Brit
A very friendly and helpful branch
May 2021 by Luke Hill
Amazing staff. Donna was amazing and went above and beyond to help me with a very time sensitive issue. Well done and thanks again.
April 2021 by Jerry Gott
Just like to say a huge thanks to staff at strood I changed my accounts as halifax closed the strood branch they did everything on time with very little effort on my part very competent and friendly people thanks again
March 2021 by Hollie W
Went above and beyond, I turned up after closing time and explained I just wanted to change my mobile number and do a quick transfer and they were so polite and accommodating when they could?ve just told me to come back the following day. Kindness is appreciated, thanks.
